What are the responsibilities and job description for the Community Support Eligibility Technician position at Boulder County?
Boulder County’s Department of Human Services is looking to hire several Human Services Eligibility Technician B staff to be part of our Ongoing team, Intake team, and Lobby team. Our Ongoing team is responsible for processing recertifications and case changes for residents who receive public assistance benefits such as Medical Assistance Programs, SNAP and/or cash programs. As an Ongoing team member, you will conduct in-person or phone interviews and determine eligibility.
Our Intake team is responsible for processing new applications for public assistance benefits such as Medical Assistance Programs, SNAP and/or cash programs. As an intake team member, you will conduct in-person or phone interviews and determine eligibility.
Our Lobby team is the first point of contact for residents seeking information or assistance with these programs. As a lobby technician, you will play an important role in creating a positive, welcoming experience for everyone who walks through our doors in addition to processing Medical Assistance programs.
Technicians perform the full journey-level Eligibility Technician B duties: gathering and reviewing information, assisting applicants with forms and documents, explaining program requirements and rights, entering and verifying data in the Colorado Benefits Management System (CBMS), and processing eligibility for public assistance programs, all in a high-volume, hybrid environment.
This is a full-time, benefited position. Work hours will be Monday - Friday, 8:00 am - 4:30 pm. For our Lobby team, these positions require in office work most of the week (expect 3-4 days in the office), the other day could be worked remotely. In office work will include working out of one of our three different offices: St Vrain Community Hub (515 Coffman St, Longmont), Boulder Office (3460 Broadway, Boulder) and/or SE Hub (1755 S Public Road, Lafayette). For our Ongoing team and Intake teams, in-office work is required on a rotating basis and as there is a business need. Under FLSA guidelines, this position is nonexempt (eligible for overtime).
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Hiring Salary Range: $55,116.00 - $70,000.00 Annually
Tentative Hiring Timeline:
- Phone Screening: Week of October 26th
- First Round Interviews: Week of October 26th
- Reference Check: Week of November 2nd
New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify).Boulder County offers bountiful benefits, including pension contributions. (remove this for hourly and Head Start positions)
Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
- Gathers and reviews financial, household, and other eligibility information from applicants in person (both teams)
- Assists applicants in completing forms and securing documents and verifications (both teams)
- Informs applicants and recipients of program requirements, benefits, responsibilities, and appeal rights (both teams)
- Explains ongoing changes in laws and regulations affecting eligibility (both teams)
- Enters and verifies applicant and case data in CBMS and related systems (both teams)
- Identifies when cases may require recovery of funds or referral for fraud investigation (both teams)
- Performs related work as required and may be reassigned during emergency situations (both teams)
- Processes changes and recertifications for Medical, SNAP and cash programs (Ongoing team)
- Screens, accepts, and routes paperwork accurately to appropriate teams (Lobby team)
- Processes applications, changes and recertifications for Medical Assistance programs (Lobby team)
- Begins applications and recertifications, schedules interviews, and completes other case tasks (Lobby team)
- Triages mail and email submissions in a timely, organized manner (Lobby team)
PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
EDUCATION & EXPERIENCE:
Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of
- a high school diploma or equivalent
- two years of experience working with the public.
BACKGOUND CHECK:
- A job offer is contingent on passing a background investigation
Working in public assistance programs, working with state computer systems such as the Colorado Benefits Management System (CBMS),
Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
Salary : $55,116 - $79,392