Senior Product Manager

Senior Digital Product Manager – Customer Platforms (Mobile Focus)

Location: Irving, TX (Hybrid – 3 days onsite: Monday–Wednesday)

Type: Contract-to-Hire

Overview

We are seeking a seasoned Senior Digital Product Manager to lead the development of customer-facing and franchise-facing applications within a fast-growing home services ecosystem. This role will focus on building mobile-first experiences (iOS & Android) that power customer engagement, membership programs, and service booking journeys.

The ideal candidate brings deep experience delivering end-to-end digital products—from concept to deployment on the Apple App Store and Google Play Store—with a strong understanding of data-driven personalization, platform integrations, and user experience optimization.

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Role Explanation:

This Senior Digital Product Manager (Mobile Focus) role is about owning and building mobile apps (iOS & Android) that customers and franchise partners will use.

Think of it like this:

The person will lead the entire journey of a product:

• From idea → design → development → launch → improvements

The products include:

• Customer apps (booking services, profiles, memberships)
• Franchise apps (managing services, operations)

The main goal:

• Improve customer experience
• Increase engagement & bookings
• Build smart, personalized digital platforms

What This Person Will Actually Do (Day-to-Day):

• Decide what features to build (roadmap planning)
• Work with:
• Engineers
• Designers
• QA testers
• Business teams
• Manage:
• Mobile app releases (App Store / Play Store)
• Product backlog (user stories, epics)
• Ensure systems talk to each other:
• APIs
• Customer data
• Booking systems
• Use data & analytics to improve:
• User experience
• Conversions
• Drive AI features like:
• Chatbots
• Smart scheduling
• Personalized recommendations

Ideal Candidate Profile:

Must-Have Skills

1. Product Management Experience

• 10 years
• End-to-end product ownership

2. Mobile App Experience (VERY IMPORTANT)

• iOS Android apps
• Launched apps on App Store / Play Store

3. Platform/Product Experience

• Customer portals / booking systems / membership platforms

4. Technical Understanding

• APIs
• Data flow
• Integrations
• Basic system architecture

5. Agile Methodology

• Scrum / Kanban
• Backlog, sprint planning

6. Stakeholder Management

• Cross-functional teams
• Business tech alignment

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Key Responsibilities

• Own and drive the end-to-end product lifecycle across multiple initiatives including Customer Portal, Franchise Portal, and Membership Platform
• Lead development of mobile applications (iOS & Android) focused on service booking, customer profiles, and personalized recommendations
• Define and manage product roadmap, epics, features, and user stories, ensuring alignment with business goals and customer needs
• Collaborate closely with engineering, UX/UI, QA, and business stakeholders to deliver scalable and intuitive applications
• Oversee mobile app releases, including App Store & Play Store submission, compliance, and version management
• Ensure seamless data flow across systems (customer data, service history, membership status, scheduling systems, APIs)
• Drive AI-driven initiatives such as call handling, appointment scheduling, and personalized recommendations
• Leverage analytics, user behavior data, and feedback loops to continuously improve customer engagement and conversion rates
• Act as a key liaison between business, franchise stakeholders, and technology teams

Required Qualifications

• 10 years of experience in Product Management, with strong focus on customer-facing digital products
• Proven experience delivering mobile applications (iOS & Android) from inception to App Store/Play Store deployment
• Experience working on platform-based products such as customer portals, booking systems, or membership platforms
• Strong understanding of data flows, APIs, integrations, and system architecture
• Hands-on experience with Agile methodologies (Scrum/Kanban) and backlog management
• Ability to translate business requirements into scalable product solutions

Preferred Qualifications

• Experience in home services, marketplace platforms, or franchise-based business models
• Exposure to AI/automation use cases (chatbots, scheduling, customer engagement tools)
• Experience working with customer data platforms (CDP), CRM systems, or personalization engines
• Strong collaboration with UX teams to build intuitive, mobile-first user experiences

Key Skills

• Product Strategy & Execution
• Mobile App Lifecycle (iOS & Android)
• Customer Experience & Journey Optimization
• Data Flow & API Integration Understanding
• Agile Product Management
• Stakeholder & Franchise Management
• AI/Automation in Customer Engagement