Academic Student Support Program Specialist

POSITION DETAILS

The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students’ intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member’s ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC’s motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond. The BMCC CUNY Start Program is located in downtown Manhattan at 70 Murray Street.

CUNY Start is an intensive program for incoming college students, both high school and HSE/GED/TASC graduates, who need to increase their academic proficiency in reading, writing and mathematics prior to enrollment in college credit classes. The CUNY Office of Academic Affairs, six of the University's seven community colleges, New York City College of Technology and the College of Staten Island work collaboratively to provide students with an innovative approach to developmental education. CUNY Start is recognized for its carefully designed curriculum and pedagogy, ongoing professional development and a supportive approach to student development.

Skills

The CUNY Start Program Support Specialist (Advisor) conducts comprehensive individual and group student orientations, information sessions and interviews, academic advising, performance feedback sessions and conferences, skills development seminars, workshops, recruitment/outreach, new student orientation and other activities to enable successful program enrollment, completion, college transition and matriculation. Reporting to campus CUNY Start Program Leadership, the Program Support Specialist may work with a set group of students to cultivate and oversee their educational and advisement plans. Other duties will include but are not limited to the following:

• Provide academic and college success advice; general guidance, coaching, mentoring and career exploration support.
• Monitor, evaluate, document and report on students’ academic participation and progress, ensure compliance with guidelines, and manage records and files.
• Advocate for students, intervene with appropriate program support services and referrals to faculty, campus learning resources and/or University student development services.
• Deliver program curricula and create training manuals and educational support materials in person, or as hybrid or online classes-Participate in regular team meetings with faculty, academic and administrative staff, and actively participate in campus and University meetings and training activities.
• Participate in executing the program’s daily operations and logistics.
• Analyze program data, assist with evaluating goals, and develop measurement criteria to perform student learning outcomes assessments and create utilization reports.
• May supervise and train full/part-time professional, academic and office support.
  
  

Qualifications

Minimum Qualifications:

Preferred Qualifications

Bachelor’s degree and four years’ related experience required.

• Demonstrated experience in academic advising, career advising and/or student development with diverse student populations, particularly under-prepared high school or college students in an educational setting or college prep program, required;
• Facilitation experience in adult or developmental education and using a holistic and strengths-based approach to student development preferred;
• Knowledge of learning strategies, accommodations and accessibility services;
• Strong presentation, verbal and interpersonal communication skills to successfully work with and present to diverse learners and audiences;
• Experience working with linguistically, culturally and academically diverse students;
• Strong work ethic, character and personal integrity, and ability to work with the utmost professionalism, discretion and confidentiality;
• Detail oriented with strong organizational, writing, proofreading and editing skills with solid analytical, evaluative and research skills;
• Ability to work well in a time-sensitive, dynamic, student centered and responsive office;
• Experience working in collaborative settings preferred; and
• Computer proficiency using standard office software programs/applications and online software programs.
  
  

Cuny Title Overview

Provides educational development activities supporting a targeted academic program.

• Assists in developing and preparing program offerings, curricula, guidelines, and related communications
• Promotes program and advises students and College stakeholders on services, policies, and procedures
• Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices
• Provides student services such as workshops, seminars, and advising sessions
• Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness
• Performs related duties as assigned.
  
  

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

Compensation And Benefits

Salary range is $74,490 - $79,598; commensurate with qualifications, education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How To Apply

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=32000&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using your login credentials. After you login to CUNYfirst, navigate to job openings by following the path from the Main Menu: Employee Self Service –>Careers

CLOSING DATE

May 12, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32000

Location: Borough of Manhattan CC

Job Type: Full-Time