SOAR Customer Engagement SME

SOAR Customer Engagement SME

Key Role:

Work with the Program Management Office (PMO) to identify automation and orchestration needs across the Cyber Security Service Provider (CSSP) mission space. Collaborate with CSSP analysts to understand their current day to day mission, their tools, and processes. Develop tailored training to explain the capabilities of the SOAR platform and its ability to support different user roles. Work with analysts and the PMO to document what is working in the current environment and what is not working as it relates to new automations and capabilities within CSSP operations. Interface with the OEM to provide bug fixes and enhancements identified by the CSSP and engineering team. Determine how new features and capabilities such as AI agents can be utilized to enhance the analyst experience. Determine relevant use cases and workflows for automation. Coordinate and participate in OEM automation training

Basic Qualifications:

• 3 years of experience with cybersecurity in network security, infrastructure security, applications or systems security, security operations, SIEM, incident response, or threat intelligence

• Experience with major automation applications, including integrating tools, designing, writing playbooks, troubleshooting, training, or supporting technical requirements

• Experience interfacing with OEMs to provide bug fixes, enhancements, and coordinate automation training

• Experience evaluating and integrating new platform features such as AI agents to enhance the analyst experience and operational efficiency

• Experience collaborating with Program Management Offices (PMOs) and cybersecurity operations teams to identify, document, and implement automation and orchestration needs across a Cyber Security Service Provider (CSSP) mission space

• Experience working directly with analysts to understand mission workflows, tools, and pain points to inform tailored automation solutions

• Ability to produce new playbooks and automate manual security operation procedures per the backlog and requirements from security operations teams as new security tools and controls emerge in the marketplace

• Ability to work on developing connectors with tools to effectively enable end-to-end automation of security operations procedures

• Secret clearance

• HS diploma or GED

Additional Qualifications:

• Experience with programming languages, including Python

• Experience with log management platforms, including Splunk or ELK Stack

• Experience with cybersecurity tools, including Splunk, Cisco ISE, Forescout, BigFix, Tanium, Zscaler, Palo Alto, McAfee, Carbon Black, CrowdStrike, FireEye, cloud security platforms, or ServiceNow

• Experience with Linux administration

• Experience with networks and network protocols, including TCP, UDP, DNS, HTTP, HTTPS, SSH, and FTP

• Automation Tools Certification, including Splunk or Splunk SOAR, Security , CEH, or CISSP Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,900.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.