What are the responsibilities and job description for the Wholesale Account Manager position at Booth Creek Wagyu?
The Wholesale Account Manager is an entry-level sales support position responsible for helping manage wholesale customer accounts, processing orders, coordinating deliveries, and ensuring an exceptional customer experience. This role is designed for someone who is organized, detail-oriented, and eager to learn the wholesale side of the premium beef industry.
Essential Duties & Responsibilities
Account Management & Customer Support
The physical requirements described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties and responsibilities listed.
Primarily a sedentary, hybrid role requiring extended periods of sitting and computer use. Regular use of a computer, keyboard, mouse, phone, and other standard office equipment. Ability to communicate clearly, both verbally and in writing, in person and electronically. Ability to view and read digital content on a computer screen for extended periods. Occasional standing, walking, bending, or reaching within the office environment. Ability to lift and carry up to 50 pounds occasionally (e.g., cables, monitors, televisions or office supplies). Ability to work on ladders and in ceiling spaces for network cabling and camera installations. Ability to work standard business hours; occasional flexibility may be required during promotions, launches, or customer support needs. Occasional travel between BCW locations is required; expected travel 10%.
Essential Duties & Responsibilities
Account Management & Customer Support
- Serve as a primary point of contact for wholesale customers regarding orders, delivery schedules, and product availability.
- Respond promptly to customer inquiries via phone, email, and text.
- Assist in maintaining strong relationships with restaurants, retailers, distributors, and foodservice accounts.
- Coordinate customer onboarding paperwork and account setup.
- Conduct regular customer check-ins to ensure satisfaction and identify growth opportunities.
- Enter and process wholesale orders accurately and efficiently.
- Verify pricing, product availability, and shipping details.
- Communicate inventory constraints and delivery updates to customers.
- Monitor customer orders from entry through delivery
- Resolve order discrepancies and customer service issues promptly
- Coordinate customer requests across Operations, Production, Fulfillment, and Logistics teams.
- Learn and apply consultative selling techniques and account management best practices.
- Assist the National Wholesale Manager with customer presentations, proposals, pricing discussions, and business reviews.
- Research prospective accounts and identify new sales opportunities.
- Participate in outbound prospecting efforts through calls, emails, and networking.
- Develop and maintain a pipeline of prospective wholesale customers.
- After the initial onboarding period, assume responsibility for assigned customer accounts and revenue goals.
- Support sales initiatives, promotions, and brand growth strategies.
- Maintain accurate customer records and account activity within company systems and CRM platforms.
- Prepare customer reports, sales summaries, forecasts, and account performance updates.
- Assist with pricing updates, contract administration, and promotional tracking.
- Monitor customer sales trends and identify opportunities for growth.
- Support budgeting, forecasting, and account planning efforts.
- Represent Booth Creek Wagyu professionally at customer meetings, trade shows, industry events, and company functions.
- Assist with product demonstrations, customer tastings, and educational events.
- Develop a strong understanding of premium beef production, product specifications, and market positioning.
- Ability to balance relationship building with disciplined business decisions
- Excellent communication and interpersonal skills
- Excellent written and verbal communication skills.
- Ability to learn new software systems and processes quickly.
- Positive attitude and strong customer service mindset.
- Passion for premium food, craftsmanship, and the Booth Creek Wagyu brand
- Collaborative, cross-functional role working closely with Marketing, Operations, and Leadership
- High school diploma or equivalent.
- Associate's or bachelor's degree in business, Marketing, or related field.
- Experience in customer service, sales support, retail, hospitality, or agriculture.
- Strong organizational and multitasking skills.
- Experience using CRM systems, sales reporting tools, and forecasting processes
- Proficiency with Microsoft Office, especially Excel and Outlook.
- Valid driver's license.
The physical requirements described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties and responsibilities listed.
Primarily a sedentary, hybrid role requiring extended periods of sitting and computer use. Regular use of a computer, keyboard, mouse, phone, and other standard office equipment. Ability to communicate clearly, both verbally and in writing, in person and electronically. Ability to view and read digital content on a computer screen for extended periods. Occasional standing, walking, bending, or reaching within the office environment. Ability to lift and carry up to 50 pounds occasionally (e.g., cables, monitors, televisions or office supplies). Ability to work on ladders and in ceiling spaces for network cabling and camera installations. Ability to work standard business hours; occasional flexibility may be required during promotions, launches, or customer support needs. Occasional travel between BCW locations is required; expected travel 10%.