Account Manager

Account Manager

Seeking an Account Manager for a Student Housing Community in Lawrence, KS

Job Purpose:

The Account Manager is responsible for on-going monitoring and maintenance of accounts receivables as well as the management of the collections process. 

Primary Duties & Responsibilities:

• Post rental collections, make bank deposits and oversee the administration of accounting functions for the community, including the enforcement of delinquency policies. 
• Distribute daily activity reports as required by the Community Manager. 
• Assist in the preparation of Month End reports, reconcile and balance all accounts receivable. 
• Process all deposit accounting refund requests and forward them, along with the Move Out Letter, to the corporate office for appropriate action. 
• Audit records and files to identify dates requiring administrative action such as lease expiration dates, recurring payment end dates, delinquent accounts, and unlawful detainers as dictated by state law. 
• Implement and monitor an aggressive collection process to reduce delinquent rent. Initiate and complete collection efforts on current and past residents for unpaid balances. 
• Send invoices to past and current residents for damages they caused to the property and/or apartment unit. 
• Collect funds on checks returned for insufficient funds or closed accounts. 
• Answer phones, take and deliver messages, and provide customer service to the community’s residents. 
• Manage the process for charging, recording, and communicating all fines, fees, and miscellaneous charges that get assessed to residents. 

Qualifications:

• The high degree of professionalism and demeanor resulting from previous property management, accounting, or leasing experience. 
• Good communication and listening skills. 
• Good customer service and negotiation skills. 
• Patient, even-tempered and works well under pressure. 
• Able to be an effective team player and interacts well with others. 
• Very organized and detail-oriented. 
• Able to maintain confidentiality. 
• Able to read and interpret documents such as operating instructions, procedural manuals, in addition to budget and financial reports. 
• Able to write routine reports and correspondence. 
• Able to speak effectively with individuals and groups of customers or associates of the organization. 
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages and rents per square foot. 
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Able to deal with residents to reduce conflicts and misunderstandings regarding delinquencies and charges. 
• The firm, fair and consistent. 
• Effective time management skills. 
• Able to follow directions from a supervisor. 
• Able to understand and follow posted work rules and procedures. 
• Able to accept constructive criticism. 
• Able to work weekends or overtime as the job requires. 

 Education and Experience Requirements: 

•  Associate’s degree or equivalent from a two-year college or technical school or six months to one-year related experience and/or training; or equivalent combination of education and experience. 

 Other and/or Preferred Education/Experience:

• Knowledgeable in Microsoft Word/Excel/Outlook. 
• Experience with Entrata property management software preferred.