Front Desk Lead

Overview

We are seeking a polished, service-driven, and detail-oriented Front Desk Lead to lead daily front desk operations and deliver an exceptional experience for every guest, client, and visitor. As the first point of contact, you will play a pivotal role in setting the tone for our organization through gracious hospitality, professionalism, and a commitment to excellence.

The ideal candidate embodies a welcoming presence, anticipates needs, and leads by example to ensure every interaction feels seamless, personalized, and thoughtfully executed. In this leadership role, you will oversee front desk staff, coordinate administrative operations, resolve guest concerns, and maintain the highest standards of service and efficiency. Your ability to balance hands-on support with team leadership will be essential in creating an organized, inviting, and service-focused environment.

If you are passionate about hospitality, thrive in a fast-paced setting, and take pride in exceeding expectations, we invite you to bring your leadership and dedication to our team.

Key Experience & Service Excellence

• Create a warm, gracious, and professional first impression by welcoming guests, clients, and visitors with genuine hospitality and attentiveness.
• Anticipate individual needs and deliver personalized service that reflects the organization's standards and commitment to excellence.
• Respond to inquiries promptly, professionally, and with a solutions-oriented approach, ensuring each interaction is handled with care.
• Address concerns and service recovery opportunities with discretion, sound judgment, and a sense of urgency, escalating matters when appropriate.
• Maintain a polished and inviting front desk environment that reflects the organization's professional image and service standards.

Front Desk Leadership & Team Development

• Lead daily front desk operations, ensuring consistent service delivery, operational readiness, and appropriate staffing coverage.
• Provide direction, coaching, and support to front desk team members, fostering accountability, collaboration, and a culture of hospitality.
• Delegate responsibilities effectively, monitor workflow, and ensure all duties are completed accurately and within established timelines.
• Assist with onboarding and training team members on service expectations, communication standards, administrative procedures, and front desk protocols.
• Lead by example by demonstrating professionalism, composure, and a proactive approach to guest and client service.
• Communicate operational updates, staffing needs, and service concerns clearly to management and relevant departments.

Administrative & Operational Excellence

• Oversee front desk administrative functions, including appointment scheduling, calendar coordination, correspondence, filing, data entry, and record maintenance.
• Manage multi-line telephone systems, screen and direct calls appropriately, and ensure all communications are handled with discretion and professionalism.
• Coordinate meetings, appointments, and daily schedules while maintaining accuracy and minimizing scheduling conflicts.
• Monitor office supplies, maintain organized records, and support the efficient operation of front office resources.
• Assist with reports, document preparation, proofreading, special projects, and other administrative responsibilities as needed.
• Maintain confidentiality when handling sensitive information, client records, and internal communications.
• Identify opportunities to improve front desk procedures, streamline workflows, and enhance the overall service experience.

Communication & Cross-Departmental Collaboration

• Serve as a central point of communication between the front desk, management, team members, and other departments.
• Ensure important messages, requests, and operational updates are communicated accurately and in a timely manner.
• Build positive working relationships across the organization to support seamless coordination and consistent service delivery.
• Exercise sound judgment when prioritizing requests, resolving issues, and managing competing responsibilities.

Qualifications & Experience

• Previous experience in a front desk, reception, guest services, or administrative role, preferably within a luxury hotel, hospitality, customer-facing, or professional service environment.
• Demonstrated leadership experience or the ability to guide, support, and motivate a team.
• A genuine passion for hospitality and a strong commitment to delivering exceptional, personalized service.
• Excellent verbal and written communication skills, with a polished, professional, and welcoming demeanor.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a dynamic environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and familiarity with scheduling platforms and multi-line telephone systems.
• Exceptional attention to detail and accuracy in documentation, scheduling, correspondence, and recordkeeping.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism, discretion, and composure.
• Ability to maintain confidentiality and exercise sound judgment when working with sensitive information.
• Flexibility to adapt to changing priorities while maintaining consistent service standards and operational efficiency.
• Bilingual proficiency is highly desirable to support effective communication with a diverse clientele.

Preferred Attributes

• A natural ability to anticipate needs and create thoughtful, memorable service experiences.
• A confident, approachable leadership style that inspires trust and encourages teamwork.
• A proactive mindset with the ability to identify opportunities for improvement before issues arise.
• Strong interpersonal skills and the ability to build rapport with guests, clients, colleagues, and leadership.
• A commitment to maintaining an elevated standard of presentation, organization, and professionalism.
• A calm, solutions-focused approach when managing competing priorities or unexpected challenges.

Our Service Philosophy

We believe exceptional service is defined by the details, the thoughtful anticipation of needs, and the genuine care demonstrated in every interaction. The Front Desk Lead is instrumental in bringing this philosophy to life by setting the standard for hospitality, empowering the team, and ensuring that every guest, client, and visitor feels welcomed, valued, and well cared for.

Join our team and help shape an exceptional front desk experience through outstanding leadership, thoughtful service, and an unwavering commitment to excellence.

Pay: $19.00 - $21.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Salary : $19 - $21