Administrative Customer Service Specialist

Join the Bond Branded Gear Team, a leading manufacturer and distributor of premium branded apparel, uniforms, and promotional items. We're dedicated to helping companies elevate their brand awareness through the exceptional products we create. As our company continues to experience rapid growth, we're seeking talented individuals who embody our core values to join our dynamic team.

Our core values are the foundation of our success:

• Positivity: We believe a positive attitude drives creativity and fosters a collaborative work environment.
• Ownership: We take pride in our work, taking responsibility and striving for excellence in everything we do.
• Creativity: Innovation is at the heart of our business. We seek team members who bring fresh ideas and creative solutions.
• Trust: Trust and integrity are essential to our relationships with clients and team members.
• Customer Experience: Delivering an outstanding customer experience is our top priority.
• Team Player: We thrive on collaboration and value team members who support and uplift each other.

If you're passionate about offering top-tier products and delivering an outstanding customer experience, and you possess these qualities, we want to hear from you!

Responsibilities:

• Telephone Communication: Manage and respond to incoming calls, ensuring professional and efficient customer interactions.
• Customer Service Support: Provide exceptional support to customers, addressing inquiries and resolving issues promptly.
• Email Correspondence: Handle email communication with clients and internal departments, maintaining a high standard of professionalism.
• Order Processing: Oversee the accurate and timely processing of orders, from entry to fulfillment.
• Inventory Management: Monitor and manage inventory levels, ensuring optimal stock availability and accurate records.
• Invoicing: Generate and process invoices with precision, ensuring timely billing and payment follow-ups.
• Inside Sales: Support the sales team by handling inquiries, preparing quotes, and assisting in closing sales.
• Cross-Departmental Assistance: Collaborate with and provide support to other departments as needed to ensure seamless operations.

Work Schedule:

• Monday to Friday: 8:30 AM - 4:30 PM

Benefits:

• 401(k) matching
• Paid time off
• Year End Bonus
• FREE BOND GEAR
• Team Bonding Events, Lunches, Dinners and Fun!

Schedule:

• 8-hour shift - Day shift - Monday to Friday 8:30AM-4:30PM

Qualifications:

• Must have a positive mindset and be a great person.
• Experience: Minimum of 2 years in Administrative Assisting or Customer Service (Required)

Skills and Requirements:

• Interpersonal Skills: You must have an exceptional ability to connect with people, exuding a positive and engaging personality that leaves a lasting impression.
• Accounting Software Proficiency: Experience with accounting software is essential, with a strong preference for QuickBooks. You should be adept at managing financial transactions and maintaining accurate records.
• Technical Skills: Strong computer skills are a must, including fast and accurate typing, proficiency in Excel for data management and analysis, and familiarity with Outlook for effective communication.
• Team Collaboration: We are looking for a true team player who brings a positive attitude to the workplace, fostering a collaborative and supportive environment.
• Self-Motivation: As a self-starter, you should be able to take initiative, manage your time effectively, and work independently to meet deadlines and achieve goals.
• QuickBooks: Enterprise is our accounting software, so experience with this software is preferred but we will train. 
• If you meet these requirements and this position sounds like a great fit, we look forward to reviewing your application.