What are the responsibilities and job description for the Warranty Clerk position at Bomnin Automotive Group?
Job Title: Warranty Clerk
Reports To: Service Manager/Director, Service Operations Director
Job Status: Full-time, Non-Exempt
Department: Service
Job Summary:
The Warranty Clerk at Bomnin Automotive plays a vital role in ensuring efficient and accurate warranty claim processing. This position involves handling warranty documentation, liaising with manufacturers, and supporting the service department's warranty processes.
Key Responsibilities:
- Warranty Claim Processing:
- Review and process warranty claims submitted by service technicians.
- Verify the accuracy and completeness of warranty documentation.
- Ensure that warranty claims comply with manufacturer's guidelines and requirements.
- Manufacturer Liaison:
- Communicate with manufacturers and factory representatives regarding warranty claims.
- Provide necessary documentation and information to support warranty claims.
- Record Keeping:
- Maintain organized records of warranty claims, approvals, and denials.
- Track the status and progress of warranty claims through to resolution.
- Customer Communication:
- Communicate with customers regarding warranty claim status and any required additional information or approvals.
- Documentation and Compliance:
- Ensure that all warranty documentation is completed accurately and in compliance with manufacturer and dealership requirements.
- Keep up-to-date with changes in warranty policies and procedures.
- Reporting:
- Prepare reports on warranty claim processing, including approvals, rejections, and payment status.