What are the responsibilities and job description for the Sales BDC (Business Development Center) Agent position at Bomnin Automotive Group?
Job Title: Sales BDC (Business Development Center) Agent
Department: Sales
Employment Status: Full-time (Exempt)
Reports To: BDC Operations Director and Chief Operating Officer (COO)
Job Summary:
As a Sales BDC Agent at Bomnin Automotive, you will play a critical role in connecting with potential customers and facilitating the sales process. You will be responsible for responding to inquiries, setting appointments, and ensuring a positive customer experience. Your effective communication and customer service skills will help drive sales and contribute to the success of our dealership.
Key Responsibilities:
- Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed.
- Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives.
- Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest.
- Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process.
- Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system.
- Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience.
- Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership.
- Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.