Guest Services Associate

Radiate wellness at BODY!

BODY is a leading wellness center in its 23rd year serving Santa Fe. Our 8,000-square-foot space features a high-end day spa, two stunning studio spaces (ideal for yoga classes and events), a sustainable-living boutique, drop-in childcare, and a food lounge.

Our Guest Services team is the face of BODY, guiding clients throughout their experience with special attention to ensure a delightful, welcoming, and departure. You will be the primary point of contact for clients, proactively handling communications and front desk operations.

A successful candidate will have a knack for troubleshooting client requests and devising creative solutions that foster deeper loyalty. You will be both a client advocate and a sales maestro, matching people to the products and services they need to radiate wellness.

Our Values

BODY’s mission is to “Radiate Wellness”. We view self-care as a multi-faceted, ongoing essential rather than an occasional indulgence. We believe the investment you make in your self-care has a direct line to the positivity you emit into the world. We want our clients to feel good, inside and out, so they can do good.

Our actions are guided by the following principles:

• Win-Win-Win: What’s good for the body is good for business is suitable for the greater good. Each of our actions is in the pursuit of this triple win.
• Cultivate Raving Fans: If our clients aren't raving about our people, products, and services, we have more work to do!
• Help Each Other Thrive: We show up as real, vulnerable human beings who speak from the heart, value others’ contributions, and invest in each other’s growth.
• Give Joy: We are in the business of making people feel good. That starts with feeling good ourselves. We are grateful, positive, and hospitable. We laugh and create moments of joy.
• Don’t wait: If we see an issue, we fix it. You don't hear "I don't know how" or "I can't" at BODY. If we see an opportunity to enhance our skills and achieve greater success, we seize it.

Key Responsibilities

• Inspiring guests with the story of BODY; giving tours; selling the whole business.
• Proactively handling communications in person as well as via email, phone, social media, chatbot, and review sites.
• Listening to clients and looking for opportunities to recommend products and services based on individualized needs.
• Operating front desk, including scheduling appointments, checking in/out clients, and ringing sales.
• Navigating MindBody software appointment and retail features with ease.
• Overseeing boutique floor; maintaining in-store and online inventory and merchandising
• Learning about all products and services thoroughly
• Making sales in the boutique
• Assisting with restocking the floor with new items
• Tagging products and updating MindBody
• Furthering our mission and modelling our core values
• Pitching in wherever necessary to ensure clients have a delightful experience

What Success Looks Like

• Demonstrate professionalism, including reliability, punctuality, communication, and dress code
• Collaborate with the team to meet sales targets
• Handle a variety of client interactions independently and gracefully
• Display expert knowledge of BODY’s products, services, staff members, classes, marketing promotions, events, etc
• Model our core values, especially “Cultivating Raving Fans” and “Give Joy”:
• Positive customer reviews
• Loyal clients with repeat appointment bookings
• Converting casual walk-ins to clients
• Proactively seeking ways to contribute during slow periods
• Continued growth in your role

Essential Skills and Experience

• Previous client-facing professional experience required
• Retail/sales experience preferred
• Excellent written and oral communication
• Demonstrated organizational and computer skills

Additional Details

• This role reports to the owner, acts in partnership with other Guest Services team members, creating a unified experience for guests, and collaborates with all members of the BODY staff to ensure clients have a delightful visit.
• Some Guest Services members may be asked to emphasize certain aspects of this role, such as working primarily on the boutique floor. Please discuss if there are specific expectations for your role.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount

Experience:

• sales and guest services: 2 years (Required)

Ability to Commute:

• Santa Fe, NM 87505 (Required)

Ability to Relocate:

• Santa Fe, NM 87505: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $25