Senior Account Director

Overview

Boden Talent is partnering with our client to appoint a Senior Account Director to lead a high-value, single-customer facilities management account.

This is a senior leadership position with full operational and commercial responsibility for delivering integrated hard and soft FM services. The successful candidate will act as the single point of contact for the client, ensuring financial and contractual commitments are consistently met while driving service excellence, innovation, and long-term account growth.

The Role

The Senior Account Director will lead all aspects of account performance, including operations, people management, financial control, governance, and strategic development. You will build strong client relationships at multiple levels and ensure a best-in-class service model is delivered across the portfolio.

Key Responsibilities

Operations & Client Leadership

• Provide strategic leadership and direction to the account team to ensure all contractual commitments are achieved and exceeded
• Act as the single point of contact for all operational and compliance matters
• Oversee all service lines including preventative and reactive maintenance, vendor services, helpdesk operations, soft services (where applicable), and additional project works
• Identify and deliver organic growth opportunities through extra works and project delivery
• Develop and maintain strong client relationships, leading monthly, quarterly, and annual reviews
• Implement robust governance, audit, and compliance frameworks
• Ensure optimal staffing structures that balance cost efficiency with service excellence
• Communicate effectively with stakeholders regarding site performance, audits, work order progress, and emergency preparedness plans
• Deliver high-quality reporting, financial summaries, and strategic recommendations
• Drive innovation and continuous improvement across the account
• Support business development activities including solution development and client presentations

People Leadership

• Lead, coach, and develop high-performing teams across the account
• Drive employee engagement and foster a culture of accountability and continuous improvement
• Ensure effective performance management and succession planning
• Oversee workforce planning to support workload fluctuations and contractual commitments
• Lead key hiring decisions and ensure appropriate training and development plans are in place

Finance & Commercial

• Full P&L responsibility for the account
• Develop and manage financial plans covering revenue, profit, WIP, debt, cost control, and growth
• Ensure effective commercial governance and financial accuracy across all activities
• Oversee supply chain management, including supplier performance reviews and negotiations
• Review purchase orders to ensure contractual and financial compliance
• Drive sustainable organic growth by maximizing additional scope and project opportunities

QHSE & Compliance

• Ensure a safe and compliant working environment across all sites
• Implement and maintain health and safety standards across all service lines
• Develop and oversee environmental health, safety, and emergency response procedures
• Conduct periodic quality assurance inspections
• Ensure compliance with local, state, and federal regulations

Leadership Scope

• Direct supervision of operational staff including Engineers, Technicians, and Contract Support
• Accountable for recruitment, performance reviews, workforce planning, and staff development
• Lead by example, modelling high standards of professionalism and leadership

About You

We are seeking an experienced facilities management leader with strong commercial acumen and proven experience managing complex, multi-site accounts.

Experience & Qualifications

• Bachelor’s degree preferred
• 8 years’ relevant experience in facilities management or account leadership
• Demonstrated experience managing a P&L
• Experience within a matrixed or multi-site operational environment
• Must be authorized to work in the United States without visa sponsorship

Skills & Competencies

• Strong financial and commercial acumen
• Advanced analytical and strategic problem-solving ability
• Excellent stakeholder management and communication skills
• Ability to present complex information clearly and persuasively
• Proven leadership capability with experience developing high-performing teams
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Reporting Line

Reports to: Business Unit Director

Key internal partnerships include Finance & Operations Support Manager and Business Operations Manager.