Server Assistant

Our Mission:  To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

Passionate – We love what we do and have fun doing it!

Refined – We strive for excellence in our communication.

Ownership – We are proactive and accountable in any task, challenge or opportunity presented to us.

Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us.

Innovative – We are eager and open to seeking ways to improve Country Club life.

Safe – We take responsibility for creating a safe environment.

Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW:  The Server Assistant plays a crucial role in enhancing the overall Country Club dining experience for our members and guests by providing essential support to the serving staff and ensuring that the restaurant operates smoothly. This position requires a proactive individual who is detail-oriented, possesses excellent communication skills, and is committed to delivering high-quality service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.      Support Server Staff:

o    Assist servers in delivering food and beverages to guests in a timely manner.

o    Help with setting and clearing tables to maintain an orderly dining environment.

o    Refill beverages and provide additional utensils as needed.

2.      Maintain Cleanliness:

o    Ensure cleanliness and organization of the dining area, including tables, chairs, and floors.

o    Assist in the setup and breakdown of dining areas for different meal periods or events.

o    Keep service stations stocked with necessary supplies (napkins, silverware, condiments, etc.).

3.      Guest Interaction:

o    Greet members and guests with a friendly demeanor and assist them with any inquiries.

o    Provide menus and explain daily specials or promotions as necessary.

o    Actively listen to guest feedback and communicate any concerns to the server or management.

4.      Collaborate with Team:

o    Work closely with the kitchen staff to ensure orders are prepared correctly and efficiently.

o    Communicate effectively with servers, management, and kitchen personnel to coordinate service efforts.

5.      Adhere to Health and Safety Standards:

o    Follow all safety, hygiene, and sanitation policies.

o    Report any maintenance or cleanliness issues to management promptly.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

·         Responds to requests for service and assistance.

·         Contributes to building a positive team spirit.

·         Treats people with respect.

·         Works with integrity and ethically.

·         Follows policies and procedures.

·         Supports organization's goals and values.

·         Adapts to changes in the work environment.

·         Is consistently at work and on time.

·         Follows instructions, responds to management direction.

·         Asks for and offers help when needed.

·         Includes appropriate people in the decision-making process.

·         Treats others with respect and consideration regardless of their status or position.

·         Demonstrates accuracy and thoroughness.

·         Completes work in timely manner.

·         Observes safety and security procedures.

·         Reports on potentially unsafe conditions.

·         Uses equipment and materials properly.

EDUCATION, EXPERIENCE, and TRAINING:

·         Less than high school education; and up to one-month related experience or training; or equivalent combination of education and experience.

·         High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

·         Previous experience in a food service or hospitality role preferred, but not required.

·         Strong interpersonal and communication skills.

·         Ability to work in a fast-paced environment and handle high-pressure situations.

·         Must be a team player, dedicated to providing excellent customer service.

·         Basic knowledge of food and beverage service preferred.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         The employee must frequently lift and/or move up to 20 pounds.

·         Ability to stand for long periods.

·         Comfortable working in a busy environment while attending to multiple tasks.