Bag Room Attendant

Our Mission:  To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

Passionate – We love what we do and have fun doing it!

Refined – We strive for excellence in our communication.

Ownership – We are proactive and accountable in any task, challenge or opportunity presented to us.

Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us.

Innovative – We are eager and open to seek ways to improve Country Club life.

Safe – We take responsibility for creating a safe environment.

Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW: The Bag Room Attendant at Boca West Country Club is responsible for assisting members and guests with their clubs and equipment, maintaining an organized and efficient bag storage area, and providing friendly, professional service. This role plays a vital part in ensuring a seamless and enjoyable golf experience by managing the club’s bag storage operations, supporting club rentals, and maintaining the cleanliness and safety of the bag room.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Bag Storage & Organization

• Assist members and guests with storing, retrieving, and organizing their golf bags and equipment.
• Ensure all bags are properly labeled, stored securely, and returned promptly upon request.
• Maintain cleanliness and orderliness within the bag room area.

Member & Guest Service

• Greet members and guests warmly, providing courteous assistance with their clubs and equipment.
• Respond promptly to requests for club retrieval, storage, and club rentals.
• Provide a welcoming and professional attitude to enhance the overall member experience.

Equipment Handling & Maintenance

• Assist with club rentals, including setting up rental clubs and ensuring they are clean and in good condition.
• Support the maintenance and cleanliness of club storage areas and rental clubs.
• Report any damaged or missing equipment to management for follow-up.

Operational Support

• Support the setup and breakdown of bag storage for tournaments, outings, and special events.
• Help with inventory management of club rentals, supplies, and equipment.
• Assist with other operational tasks as directed by the Bag Room Supervisor or golf management.

Safety & Security

• Ensure the security of member belongings and club equipment.
• Follow safety procedures for handling clubs and equipment.
• Report any safety concerns or damages to management immediately.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

·         Responds to requests for service and assistance.

·         Contributes to building a positive team spirit.

·         Treats people with respect.

·         Works with integrity and ethically.

·         Follows policies and procedures.

·         Supports organization's goals and values.

·         Adapts to changes in the work environment.

·         Is consistently at work and on time.

·         Follows instructions, responds to management direction.

·         Asks for and offers help when needed.

·         Includes appropriate people in decision-making process.

·         Treats others with respect and consideration regardless of their status or position.

·         Demonstrates accuracy and thoroughness.

·         Completes work in timely manner.

·         Observes safety and security procedures.

·         Reports potentially unsafe conditions.

·         Use equipment and materials properly.

EDUCATION, EXPERIENCE, and TRAINING:

• Previous experience in customer service, hospitality, or a sporting environment preferred.
• Friendly, professional, and customer-focused demeanor.
• Ability to work outdoors in various weather conditions.
• Ability to lift and carry bags and equipment up to 50 pounds.
• Strong organizational skills and attention to detail.
• Flexibility to work early mornings, weekends, and holidays as needed.
• Valid driver’s license and experience operating carts or equipment is a plus.
• Previous experience in customer service, hospitality, or a sporting environment preferred.
• Friendly, professional, and customer-focused demeanor.
• Ability to work outdoors in various weather conditions.
• Ability to lift and carry bags and equipment up to 50 pounds.
• Strong organizational skills and attention to detail.
• Flexibility to work early mornings, weekends, and holidays as needed.
• Valid driver’s license and experience operating carts or equipment is a plus.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Standing, walking, bending, and reaching for extended periods.
• Lifting and carrying golf bags and equipment up to 50 pounds.
• Manual dexterity for handling clubs, supplies, and equipment.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Outdoors, exposed to sun, rain, wind, and other weather conditions.
• Indoor storage and service areas.
• Flexibility to work early mornings, weekends, and holidays as needed.