Service Technician - Ironhide Equipment

ABOUT IRONHIDE EQUIPMENT

Ironhide Equipment is an authorized dealer for Bobcat, Develon, Manitou, and Gravely, serving customers across North Dakota and Minnesota with locations in Grand Forks, Devils Lake, Williston, Bemidji, and Brainerd. We specialize in compact and heavy equipment sales, rentals, parts, and service — supporting customers in construction, landscaping, excavation, utility installation, and related industries.

Our mission is straightforward: connect customers with the right equipment and support them with a knowledgeable, dependable team. We are guided by core values of leadership, integrity, financial responsibility, and teamwork — and we are built on long-term relationships with both our customers and our employees.

WHY JOIN IRONHIDE EQUIPMENT

• Be part of a company representing four trusted industry brands — Bobcat, Develon, Manitou, and Gravely — supporting a wide range of equipment solutions
• Work in a culture built on leadership, integrity, financial responsibility, and teamwork
• Join a team that invests in employee growth, training, and internal career advancement
• Contribute to a customer-focused mission built on delivering reliable equipment and dependable service
• Be part of a collaborative environment where your work directly supports operational efficiency and customer satisfaction

POSITION PURPOSE

The primary responsibility of a Service Technician is to troubleshoot, diagnose, and repair compact and heavy equipment — both in-shop and in the field — with the highest regard for safety, quality, and customer satisfaction.

YOUR PRIMARY JOB DUTIES

• Troubleshoot, diagnose, and repair Bobcat, Develon, Manitou, Gravely, and related compact/heavy equipment (hydraulic, electrical, mechanical, diesel systems) in shop or field environments, ensuring top-notch efficiency and quality workmanship.
• Coordinate with Parts to request and stage all parts and materials required to perform assigned repairs, minimizing downtime.
• Partner with Warranty Administration to verify coverage and complete repair documentation per OEM/vendor requirements.
• Complete detailed write-ups for all work orders, including diagnostics performed, corrective actions, parts used, and labor times.
• Perform repairs safely and efficiently, following shop procedures and manufacturer service information.
• Maintain a clean, organized, and safe work area, including tools, service trucks, and shared spaces.
• Support rentals, pre-delivery inspections, and customer demos as needed to keep customers and fleets working.
• Other duties as assigned to support our customers and team.

YOUR KNOWLEDGE, SKILLS, ABILITIES, AND MORE

• High school diploma or GED required; technical/trade school or 3 years of equivalent experience preferred.
• Proven problem-solving, diagnostic, and troubleshooting skills across hydraulic, electrical, mechanical, and diesel systems.
• Strong mechanical aptitude with ability to use OEM service information, wiring diagrams, and technical bulletins.
• Excellent communication skills (oral/written) and computer literacy for service software and digital work orders.
• Ability to read and interpret industry terminology and OEM documentation; ASE or OEM certifications are a plus.
• Own a basic hand/tool set suitable for equipment service; specialty tools provided by Ironhide Equipment.
• Demonstrated professionalism and respect toward coworkers and customers; acts as an ambassador of the Ironhide brand.
• Valid driver's license with acceptable record; ability to operate/service trucks and travel locally for field work.

PHYSICAL REQUIREMENTS

• Ability to lift and/or move up to 75 pounds frequently and maneuver heavy components with proper equipment.
• Operate in a fast-paced environment with frequent standing, bending, climbing, and use of hand/power tools.
• Work in varying weather conditions (hot, cold, wind, dust) during field service calls.

Ironhide Equipment is an Equal Opportunity Employer.

We are committed to creating an inclusive environment where all employees are treated with respect and given the opportunity to succeed.