Estimator - Collision Center

Core Responsibilities

Responsibilities described in this section are fundamental to success in this position.

• Greet customers and carefully record the customer’s concerns to generate an accurate estimate
• After authorization is given for repairs by the customer schedule vehicle for drop and rental if needed
• Customer and insurance interaction and communication including but not limited to scheduling, coordinating, status updates and deliveries
• Track the status of open repair orders during the day keeping all relevant parties informed
• Work with the technicians to create supplements for submission to insurance company
• Document all conversations with customers and insurance companies within the work file
• Promptly notify the collision center manager of any customer concerns
• Strive to meet management’s benchmarks for sales per repair order, total gross profit, and customer satisfaction scores
• Maintain accounts receivable schedule along with the assistance of the office manager
• Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
• Enforce safety precautions specific to work area
• Other responsibilities as assigned

Minimum Qualifications

The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.

• High School Education
• I-CAR Gold Level 1
• Continuing education required
• Previous Collision Center experience
• Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.

Knowledge, Skills and Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent verbal and written communication skills
• Excellent interpersonal skills; able to work effectively with a wide range of individuals
• Strong organizational and time management skills
• Demonstrates dependability through good attendance and adherence to timelines and schedules
• Demonstrated resourcefulness and ability to take initiative in development and completion of people and projects
• Strong PC skills
• Ability to maintain a good driving record and valid driver license

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear
• The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel or crouch
• The employee must regularly lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision and distance vision
• The employee will frequently be exposed to loud noises and must be able to locate and discriminate sounds in this loud environment. 
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Working Conditions

The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.

• While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles; extreme cold and extreme heat. The noise level in the work environment is usually moderate.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel Requirements

The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to travel within or outside the area. Travel for this position is infrequent.