Outside Service Representative - Mighty Auto Parts

Position Summary

This position is responsible for delivering, managing, and maintaining customer inventory levels, ensuring efficient movement of products within the warehouse, and facilitating the overall inventory control processes.

Core Responsibilities

Responsibilities described in this section are fundamental to success in this position.

• Process and prepare outgoing orders.
• Pull parts at the warehouse, pack the delivery truck and deliver parts to customers.
• Receive stock orders (includes damage inspecting, verifying quantities and product)
• Put stock orders away; organize and arrange inventory in a logical and accessible manner.
• Communicate customer needs and concerns to Manager and Sales Rep.
• Breakdown cardboard & move to recycling.
• Monitor inventory of customers part areas as needed.
• Cycle count reconciliation
• Drive parts/orders to customers, pickup will call orders from vendors.
• Rotate stock and relocate to accommodate fluctuating inventory levels.
• Assists in counting physical inventory to ensure accuracy of stock levels.
• Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
• Maintains inventory levels and ensures the warehouse is clean and safe.
• Maintain a clean and organized work area.
• Other responsibilities as assigned.

Minimum Qualifications

The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.

• Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
• High School Diploma or GED equivalent
• 1 years’ parts warehouse experience
• Forklift and pallet jack experience
• Prior warehouse experience

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Meticulous attention to detail and strong organizational skills. 
• Good communication and phone skills
• Basic computer skills (MS Office, emails, typing, etc.)
• Ability to process parts transactions, shipping/core transactions in business system.
• Ability to decipher shipping documents.
• Ability and skills in material handling equipment (forklift, pallet jack, standing lift)
• Ability to decipher and understand part numbering systems for various vendors.
• Ability to follow instructions.
• Critical thinking and problem-solving skills.
• Consistently demonstrates the behaviors of servant leadership while prioritizing team member needs, acting as a trusted advisor, and fostering a culture of respect and empowerment.   
• Ability to maintain a good driving record.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• The physical demands of the job include the use of hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
• The employee must regularly lift and/or move up to 50 pounds, and occasionally required to lift 50 to 100 lbs. with proper assistance.
• Specific vision abilities required by this job include close vision and distance vision.
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle.

Working Conditions

The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.

• While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
• The employee is occasionally exposed to fumes or airborne particles, extreme cold and extreme heat.
• The noise level in the work environment is usually moderate. 
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel Requirements

The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to travel within or outside the area.
• Travel for this position is infrequent.