Assistant Service Manager - Genesis of Winston Salem

Assistant Service Manager

Bob King Automotive is a customer-focused automotive dealership committed to delivering outstanding service and value. We are looking for a driven and experienced Assistant Service Manager to join our team and help lead daily service operations with excellence.

Job Summary:
As the Assistant Service Manager, you will support the Service Manager in overseeing the day-to-day operations of the service department. Your primary focus will be on enhancing customer satisfaction, ensuring high-quality service delivery, managing workflow efficiently, and coaching the service team to meet performance goals.

Key Responsibilities:

• Assist in managing daily service operations and ensuring a smooth, efficient workflow.
• Provide exceptional customer service by addressing concerns, resolving complaints, and ensuring timely vehicle delivery.
• Supervise and support Service Advisors and Technicians, promoting accountability and teamwork. Teaching and training them to succeed daily, following all Bob King Auto required processes.
• Help develop and monitor key performance indicators (KPIs) for the department.
• Review repair orders for accuracy and compliance with warranty and company standards.
• Coordinate with Parts and Sales departments to support overall dealership goals.
• Participate in hiring, training, and evaluating service staff as needed.
• Maintain a clean, safe, and organized work environment.
• Ensure compliance with all safety and environmental regulations.

Qualifications:

• Previous automotive service experience required (3 years preferred).
• Prior experience in a leadership or supervisory role in a dealership or auto repair facility.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication, interpersonal, training and conflict-resolution skills.
• Proficient with DMS and service scheduling systems (e.g., CDK, Xtime, Reynolds & Reynolds).
• Ability to multi-task and thrive in a fast-paced environment.
• Valid driver’s license and clean driving record.

Benefits:

• Competitive salary performance bonuses
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Ongoing training and professional development opportunities

Join Our Team:
If you're passionate about the automotive industry and take pride in helping teams succeed, we’d love to hear from you. Apply today to be part of a team that values transparency, integrity, innovation, and exceptional service.