What are the responsibilities and job description for the Assistant Service Manager - Genesis of Winston Salem position at Bob King Automotive Group?
Assistant Service Manager
Bob King Automotive is a customer-focused automotive dealership committed to delivering outstanding service and value. We are looking for a driven and experienced Assistant Service Manager to join our team and help lead daily service operations with excellence.
Job Summary:
As the Assistant Service Manager, you will support the Service Manager in overseeing the day-to-day operations of the service department. Your primary focus will be on enhancing customer satisfaction, ensuring high-quality service delivery, managing workflow efficiently, and coaching the service team to meet performance goals.
Key Responsibilities:
- Assist in managing daily service operations and ensuring a smooth, efficient workflow.
- Provide exceptional customer service by addressing concerns, resolving complaints, and ensuring timely vehicle delivery.
- Supervise and support Service Advisors and Technicians, promoting accountability and teamwork. Teaching and training them to succeed daily, following all Bob King Auto required processes.
- Help develop and monitor key performance indicators (KPIs) for the department.
- Review repair orders for accuracy and compliance with warranty and company standards.
- Coordinate with Parts and Sales departments to support overall dealership goals.
- Participate in hiring, training, and evaluating service staff as needed.
- Maintain a clean, safe, and organized work environment.
- Ensure compliance with all safety and environmental regulations.
Qualifications:
- Previous automotive service experience required (3 years preferred).
- Prior experience in a leadership or supervisory role in a dealership or auto repair facility.
- Strong knowledge of automotive systems and repair processes.
- Excellent communication, interpersonal, training and conflict-resolution skills.
- Proficient with DMS and service scheduling systems (e.g., CDK, Xtime, Reynolds & Reynolds).
- Ability to multi-task and thrive in a fast-paced environment.
- Valid drivers license and clean driving record.
Benefits:
- Competitive salary performance bonuses
- Health, dental, and vision insurance
- 401(k) with employer match
- Paid time off and holidays
- Ongoing training and professional development opportunities
Join Our Team:
If you're passionate about the automotive industry and take pride in helping teams succeed, wed love to hear from you. Apply today to be part of a team that values transparency, integrity, innovation, and exceptional service.