What are the responsibilities and job description for the Associate, Product Analyst - Client Service Data Insights & Analytics position at BNY Mellon?
Associate, Product Analyst - Client Service Data Insights & Analytics
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Associate Product Analyst to join our Enterprise CRM, Client Service Insights and Data Analytics team. This role is in Lake Mary, FL and Pittsburgh, PA.
In this role, you'll make an impact in the following ways:
- Discover, plan, and deliver ECRM products built on Dynamics 365 CRM, focusing on Project Operations and Client & Service Communications (Customer Insights - Journeys) applications.
- Client Coverage & Service Enablement as part of overall Customer Relationship Management (CRM)
- Write user stories and plan for delivery in an Agile based Organization
- Engage with Business and Engineering teams to analyze, prioritize, groom and deliver business requirements so that measurable business value can be achieved
- Perform analysis on stories and issues in collaboration with Engineering Partners
- Support in testing new functionality and configuring the system for Proof of Concepts
- Continuously learn about Microsoft Dynamics 365 and Power Platform so that CRM features can be evangelized and adopted at BNY
- Develop relationships with end users and other stakeholders so that products can be developed in partnership
To be successful in this role, we're seeking the following:
- Bachelor's degree in business or computer related fields
- 1-2 years of total work experience in CRM preferred
- Experience engaging with internal or external clients with ability to understand, articulate, plan, triage and deliver business needs will be essential
- Ability to address ambiguities and present a clear solution suitable for enterprise-scale applications.
- Good written and verbal communication skills required
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
- America's Most Innovative Companies, Fortune, 2025
- World's Most Admired Companies, Fortune 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.
