Institutional Client Engagement Specialist

INSTITUTIONAL CLIENT ENGAGEMENT SPECIALIST

BNA Wealth, Inc. | Rock Hill, SC | Full-Time

ABOUT BNA WEALTH, INC.

BNA Wealth, Inc. is a client-focused financial services firm dedicated to delivering institutional retirement plan solutions for businesses and plan sponsors of all sizes. We specialize in designing, implementing, and administering qualified retirement plans — including 401(k) plans, cash balance / defined benefit plans, SIMPLE IRAs, and SEP-IRAs — with a commitment to compliance, fiduciary excellence, and participant outcomes. We are growing and seeking driven professionals who want to build a career in institutional plan advisory and consulting.

POSITION OVERVIEW

The Institutional Client Engagement Specialist plays a pivotal operational role supporting BNA Wealth's retirement plan advisory team. This position is responsible for day-to-day service and support of qualified and non-qualified retirement plans, ensuring accurate plan recordkeeping, regulatory compliance, and seamless service delivery to plan sponsors and participants. This is an excellent opportunity for a motivated individual with foundational retirement plan experience who is eager to deepen their expertise in retirement plan advisory and consulting.

KEY RESPONSIBILITIES

Client & Participant Service

·      Supports the Managing Director in all aspects of exceptional client service

·      Provides support for participant questions and requests including rollovers 

·      Field calls from plan sponsors to assist in resolving service issues

·      Builds relationships with recordkeepers to facilitate client service

·      Assists in the preparation of Quarterly reporting packages

·      Assists the Managing Director on executing changes discussed during Plan Review Meetings including fund changes and amendments.

·      Keeps software updated with current client information including PlanTools™ and Contact Management System (Karbon)

·      Utilizes CRM (Karbon) to create and manage workflow

·      Assists in preparation for employee education meetings

·      Identifies participants with a need for financial planning and makes introductions to BNA Wealth Certified Financial Planners.

·      Provides research on clients and prospects to the Managing Director.  

Recordkeeping & Data Integrity

•    Maintain accurate and organized plan sponsor files, participant data, and plan documents in compliance with firm and regulatory retention standards

•    Ensure CRM and plan administration systems reflect current plan provisions, sponsor contacts, and participant demographics

•    Coordinate year-end census data collection, reconciliation, and submission to TPAs or recordkeepers

QUALIFICATIONS

•    1–3 years of experience in an advisor support role or retirement plan administration

•    Working knowledge of qualified plans

•    Familiarity with ERISA regulations, IRS plan qualification requirements, and DOL disclosure rules

•    Experience with retirement plan recordkeeping platforms (Empower, Principal, Ascensus or similar)

•    Strong organizational skills with exceptional attention to detail and accuracy

•    Excellent written and verbal communication skills, including the ability to explain complex plan concepts to plan sponsors and participants

•    Ability to manage multiple client plans and deadlines simultaneously in a fast-paced environment

Preferred

•    NAPA or ASPPA credentials (QKA, QPA, QPFC) or active pursuit of same

•    Experience with defined benefit / cash balance plans

•    Series 65 license or willingness to obtain

•    Experience using Apple products along with Google and Microsoft Office products

WORK SCHEDULE

This is a primarily in-office role based in Rock Hill, SC. A minimum of 3 days per week in the office is required. We believe in the value of collaboration, in-person service excellence, and a team culture that supports professional growth.

COMPENSATION & BENEFITS

•    Competitive base salary commensurate with experience

•    Bonus potential based on individual and firm performance

•    Retirement plan with company match

•    Health insurance coverage

•    Flexible work environment that supports work-life balance

•    Opportunity for professional development, credentialing support (ASPPA/NIPA), and licensure assistance

HOW TO APPLY

Interested candidates should submit a resume and brief cover letter to Trey@bnawealth.com. We look forward to learning more about you and your background in retirement plan administration.

BNA Wealth, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.