Collections Specialist

Company Overview

BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.

The Collections Specialist is responsible for maintaining an assigned accounts receivable for BlueStar Latin America and Mexico operations, ensuring timely collections of outstanding invoices, applying all cash payments while providing excellent customer service.

This position requires excellent verbal and written communication skills: Spanish and English

Essential Responsibilities Include

Accounts Receivable Management:

• Monitor Accounts Receivable and identification of past due accounts.
• Contact customers with past due amounts and attempt to collect the balance.
• Maintain records of contacts and attempted contacts with delinquent customers as well as records of payments collected from the customer.
• Resolve customer issues and complaints.
  
  

Cash Applications

• Manage shared email boxes containing customer correspondence relating to remittance advice, chargebacks, customer statements, and other miscellaneous communication
• Accurately post all payments to the appropriate customer accounts
• Reconcile daily deposits, electronic funds transfers (EFTs), ACH's, wires, credit card, and lockbox payments with the corresponding remittance advice
• Communicate with internal and external customers to secure remittance advice to ensure timely posting of payments
• Process customer chargebacks to ensure a prompt resolution.
  
  

Coordination And Collaboration

• Collaborate with Sales team to resolve disputes and negotiate payment plans.
• Work in coordination with Management to handle any disputes
• Regularly communicate with Management on the status of receivables and collection performance.
  
  

Reporting And Analysis

• Maintain accurate records of all collection activity and correspondence in the customer database.
  
  

Compliance And Regulation

• Ensure compliance with all local and international regulations regarding collections.
• Ensure compliance with company's credit and collection policies and procedures.
  
  

Qualifications

• Exceptional written and verbal communication skills.
• Ability to communicate at various levels throughout an organization both internal and external.
• Proficiency in Microsoft Office including Microsoft Excel.
• Detail oriented and highly organized.
• Ability to self-direct activities, set priorities, and meet deadlines.
  
  

Job Requirements

• Associate's degree preferred but not required.
• 3-5 years proven experience in credit and collections, with an understanding of credit laws and regulations particularly as they apply to Latin America and Mexico.
• Position requires excellent verbal and written communication skills: Spanish and English
• Knowledge of Latin America invoicing regulations is a plus (Mexico, Colombia, Argentina, Peru, Chile)
• Experience with Oracle, CRM or similar systems a plus
• Strong Excel and data reconciliation skills
  
  

Equal Opportunity Employer/Veterans/Disability.