Hospitality Director

Employment Status

Full Time

Pay Range

115,000

Dept.

Trilogy at The Vineyards

Trilogy® at The Vineyards: Club Los Meganos

Set within the spectacular Trilogy community, Club Los Meganos combines striking architecture and interior design with magnificent mountain views and innovative programming. The Club features a full-service Sawa Spa, dining at Abby’s Gourmet Studio, Fitness and Sports Courts and weddings in our surrounding vineyard.

Where: The East Bay area of Brentwood, California

Pay: $115,000.00 Annual

Benefits

New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

Position Overview

The Hospitality Director works in conjunction with the Club General Manager and is directly responsible for the overall smooth operation of the club. This position reports to the Club General Manager.

Key Responsibilities

• Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals.
• Create an overall program for Club members that includes activities, events, enrichment opportunities, creative expressions opportunities, culinary arts, and travel.
• Ensure that a consistent set of superior standards of customer service meets or exceeds the expectations of guests at all Club facilities and events.
• Provide strategic intelligence to partners and clients regarding all Club initiatives, including but not limited to, vision, branding, Lifestyle, Facilities Maintenance Spa & Fitness, and overall Club Operations.
• Assist the Club General Manager in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Club.
• Support the hiring process. Supervise team members and maintain effective communication related to Club operations, safety, and employee concerns.
• Assist with budget planning and monitoring support to assure revenues and expenses.
  
  

are achieving and exceeding the department’s financial sales goals.

• Monitor the Club’s performance to determine whether strategies and plans require adjustment to positively impact revenues and cost controls.
• Review and approve short- and long-term strategies and implementation for hospitality operations.
• Serve as Manager on Duty when the Club General Manager is not available in conjunction with F&B Director and Executive Chef.
• Specific oversight of the Clubhouse, Wellness (Spa/Fitness), Facility Maintenance, Lifestyle.
• Compliance & Safety: ensure the operations comply with local regulations, health and safety standards and internal policies.
• Communication: act as a liaison between the Club General Manager and various departments ensuring clear communication and collaboration among teams
• Problem Solving: address operational challenges and homeowner concerns proactively, finding creative and efficient solutions.
• Other duties and responsibilities may be assigned.
  
  

Personal Attributes

• Must be highly customer-oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills, including the ability to lead, cooperate, and motivate.
• Must be a role model and able to live our BlueStar core values:
  
  

▪ Honesty and Integrity

▪ Respect for the Individual

▪ Teamwork

▪ Competitive Spirit

Minimum Requirements / Qualifications / Skills

• Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education.
• Involved in key development initiatives relating to the clubhouse. Establish goals and processes for measuring sales, revenue, new projects, and business development.
• Provide strategic intelligence to partners and clients regarding all Club initiatives including, but not limited to, vision, business planning, capital expansion, branding, and clubhouse design and the creative and conceptual development of new operational experiences.
• Previous General Manager experience or 5 years of senior club leadership experience
• One to three years’ event planning, budgeting, and supervisory experience preferred.
• Previous knowledge or experience working in a homeowner association preferred.
• Experience in the hospitality industry a plus.
• Club Managers Association of America (CMAA) certification (or similar) preferred.
• Computer literate with a high level of proficiency in Microsoft Office and PC technology.
• Club Management System software a plus.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to speak effectively before groups of members, customers, or team members.
• Must possess basic computational ability as well as budgetary analysis.
• Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association.
• Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills.
• Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule, including evenings and weekends, with some travel.
• Valid driver’s license is required.
  
  

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position operates in a professional indoor office environment but also includes walks around the facility with exposure to outdoor conditions. There is routine use of standard office equipment, such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to twenty pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER