Veterinary Patient Care Coordinator

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our emergency and specialty hospital in Rockville, MD! This role does include technician responsibilities and requires prior technical experience.

The Patient Care Coordinator (PCC) plays a key role in bridging front- and back-of-house operations, driving efficient patient flow from check-in through treatment. Collaborating with both CSR and clinical teams, the PCC triages medical inquiries, fosters clear client–doctor communication, and provides thorough ER visit follow-up for both hospital locations.

Schedule: Mon-Fri, 40 hours/week

Pay Band: $24.20 - $35.50 / hour

This pay band is dependent on experience and advancement through our competency assessment tool.

As The Patient Care Coordinator, You Will

• Provide nursing care to patients according to hospital standards of care and core values.
• Report patient signalment, problem list and plan during nursing rounds.
• Understand classification of commonly used medications, associated side effects and appropriately monitors therapeutic response.
• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations
  
  

Why BluePearl?

We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.

We Also Offer

• Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, more.
• Annual CE allowance, free training, and access to 2,000 medical journals.
• Licensure, VTNE, and VTS support.
• Company-paid disability coverage.
• Mental health support, including 12 free therapy sessions annually.
• Pet insurance, associate discounts, scrub allowance, and referral bonuses.
  
  

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.