What are the responsibilities and job description for the Customer Service Rep and Dispatcher position at bluefrog Plumbing Drain of Lombard, IL?
We are looking for a great team player and fun personality to fill our CSR and Dispatcher Role. Our Customer Service Reps are the first contact with our customers in their time of need, so we need someone who is empathetic, great with customer service and phone skills, and highly comfortable with sales.
Dispatchers also work with our field crew with scheduling, so computer and organizational skills are a must. We are looking for great team members who are willing to push themselves to grow professionally, to earn money and recognition they deserve, and to have an amazing life-long career in a family friendly environment!
Benefits/Perks
- Flexible Scheduling (remote 4 days a week)
- Competitive Pay
Our Mission
We’re changing how people view plumbers.
We’re changing how people view plumbers.
We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships.
We’re local, essential, and fun. We’re bluefrog®.
Our Values
We value transparency: We make things easy for customers, with clear options and clearer communications in every situation.
We value transparency: We make things easy for customers, with clear options and clearer communications in every situation.
We value respect: We respect our work, our team, our customer, and ourselves. We’re on time every time, with the right fix at the right time.
We value solving real problems: We never settle for bandaids, we fix the root-causes.
We value team culture: We’re enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence.
Responsibilities
Responsibilities
- Phone Sales and Support
- Handle all inbound inquiries (Phone, online, etc.)
- Set and manage the schedules of the technicians
- Empathetic to the Customer’s Situations
Qualifications
- Hard Working
- Loves to be part of a team
- Great Sales, Customer Service and Phone Skills
- Problem solver and critical thinker
- Strong Computer Skills
- Multi-tasker
- Organized
- Experience with Service Titan a plus!!
Flexible work from home options available.
Salary : $16