General Manager- Marriott Long Island Uniondale, NY

General Manager

Location: Uniondale
Property: Marriott Hotels – Long Island
Reports To: Ownership / Regional VP / Asset Management

Position Summary

The General Manager (GM) is responsible for the overall leadership, strategic direction, and operational excellence of the hotel. This role ensures delivery of exceptional guest experiences, strong financial performance, and full compliance with Marriott brand standards and local/state regulations.

The GM will lead all departments, drive revenue and profitability, foster a high-performance culture, and maintain positive labor relations in a unionized environment.

Key Responsibilities

1. Operational Leadership

• Oversee day-to-day hotel operations across Rooms, F&B, Engineering, Housekeeping, and Sales.
• Ensure full compliance with Marriott International brand standards, SOPs, and audit requirements.
• Maintain high guest satisfaction scores (GSS, Medallia, or similar platforms).
• Drive service culture aligned with Marriott’s “Spirit to Serve.”

2. Financial Performance & Asset Management

• Achieve or exceed budgeted revenue, GOP, and NOI targets.
• Manage hotel P&L, forecasting, and cost controls.
• Optimize RevPAR, ADR, and occupancy using STR and market data.
• Partner with Revenue Management to improve RGI index and market share.

3. Sales & Revenue Strategy

• Collaborate with Sales & Marketing to drive:
  • Corporate, group, and transient business
  • Local and regional partnerships
• Review weekly sales strategies, pace reports, and segmentation mix.
• Ensure alignment with brand distribution channels and pricing strategies.

4. Human Resources & Labor Relations

• Lead all HR functions including hiring, onboarding, training, and retention.
• Maintain compliance with union Collective Bargaining Agreements (CBA).
• Handle grievances, disciplinary actions, and arbitration processes.
• Foster a positive employee culture and engagement.
• Ensure compliance with federal, New York State, and local labor laws.

5. Guest Experience & Quality Assurance

• Ensure consistent delivery of high-quality guest service.
• Address and resolve guest concerns proactively.
• Maintain strong online reputation (Google, Marriott channels, OTA reviews).
• Lead property through Marriott QA audits and brand inspections.

6. Leadership & Team Development

• Build, mentor, and develop department heads and leadership team.
• Conduct regular performance reviews and succession planning.
• Promote accountability, communication, and operational excellence.

7. Compliance & Risk Management

• Ensure compliance with:
  • OSHA and safety standards
  • Fire, health, and sanitation regulations
  • Marriott brand and legal policies
• Oversee emergency procedures and risk mitigation plans.

Qualifications

Education & Experience

• Bachelor’s degree in Hospitality Management, Business, or related field (preferred).
• 8–10 years of progressive hotel leadership experience.
• Prior experience as a GM or Assistant GM in a full-service hotel.
• Strong experience with Marriott Hotels or similar brand preferred.
• Experience managing unionized workforce required.

Core Competencies

• Strong financial acumen (P&L, forecasting, budgeting)
• Deep understanding of RevPAR, GOP, and RGI metrics
• Exceptional leadership and people management skills
• Conflict resolution and labor relations expertise
• Strategic thinking with hands-on operational execution
• Strong communication and stakeholder management skills

Key Performance Indicators (KPIs)

• RevPAR Index (RGI) growth
• GOP margin improvement
• Guest Satisfaction Scores (GSS)
• Employee engagement & turnover rates
• QA audit scores
• Budget vs. actual performance

Compensation & Benefits

• Competitive base salary performance bonus
• Health, dental, and vision benefits
• 401(k)
• Paid time off and vacation
• Marriott travel benefits

Why This Role Matters

This role is critical in driving both financial success and guest satisfaction, while balancing ownership expectations and brand standards. The GM serves as the face of the property and is responsible for building a culture of excellence, accountability, and service.