What are the responsibilities and job description for the Director of Front Office-Full Service Hotel Long Island, NY position at Blue Sky Hospitality Solutions?
Position Overview
We are seeking an experienced and dynamic Director of Front Office to lead all front office operations for a full-service, branded hotel in Long Island, NY. This role is responsible for delivering exceptional guest experiences, driving operational efficiency, and leading a high-performing team in alignment with brand standards and ownership goals.
Key Responsibilities
Operational Leadership
- Oversee all Front Office operations including Front Desk, Guest Services, Bell/Valet, PBX, and Night Audit
- Ensure seamless daily operations with a strong focus on guest satisfaction and service excellence
- Maintain strict adherence to brand standards (Marriott & Hilton or equivalent) and SOPs
- Monitor and manage daily room inventory, overbooking strategies, and walk situations
- Drive guest satisfaction scores (GSS/Medallia/GuestVoice) and online reputation performance
- Handle VIP guests, escalated concerns, and service recovery with professionalism
- Foster a culture of hospitality excellence and personalized guest service
- Collaborate with Revenue Management and Sales to optimize ADR, occupancy, and RevPAR
- Manage departmental budgets, payroll, and labor costs effectively
- Analyze reports (STR, forecasting, front office productivity metrics) to improve performance
- Lead, coach, and develop Front Office team members and managers
- Ensure proper staffing, scheduling, and productivity standards
- Conduct performance evaluations, training, and succession planning
- Maintain a positive work environment aligned with company culture
- Ensure compliance with company policies, brand standards, and local/state labor laws
- Maintain safety, security, and emergency procedures
- Partner with HR on employee relations, training, and policy enforcement
Qualifications
- Bachelor’s degree in Hospitality Management or related field preferred
- 5–7 years of progressive Front Office leadership experience, preferably in a full-service branded hotel
- Strong knowledge of Marriott systems (FOSSE, MARSHA, or Opera PMS preferred)
- Proven ability to drive guest satisfaction and operational excellence
- Strong leadership, communication, and problem-solving skills
- Experience managing in a high-volume, union environment preferred
Compensation & Benefits
- Competitive salary (commensurate with experience)
- Bonus eligibility based on performance
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Growth opportunities within a dynamic hospitality organization
- Paid Holidays & 401k
Salary : $5 - $7