Customer Support Representative

Are you passionate about helping customers, solving problems, and delivering exceptional service? We're looking for a dedicated Customer Support Representative to join our growing team in Wilmington, NC. If you enjoy communicating with people, resolving inquiries, and creating positive customer experiences, this is an excellent opportunity to build your career in customer service.

About the Role

As a Customer Support Representative, you'll serve as the primary point of contact for customers, assisting them with inquiries, account support, product information, and service-related concerns. You'll provide timely, professional assistance through phone, email, and chat while ensuring every customer interaction is handled with care, accuracy, and efficiency.

Key Responsibilities

Customer Support & Communication

• Respond to customer inquiries via phone, email, live chat, and other communication channels
• Provide accurate information regarding products, services, orders, accounts, and company policies
• Resolve customer concerns, complaints, and service issues promptly and professionally
• Troubleshoot customer problems and identify effective solutions
• Escalate complex issues to the appropriate department when necessary
• Deliver outstanding customer service during every interaction

Customer Relationship Management

• Build strong relationships through friendly, professional communication
• Listen actively to understand customer needs and provide personalized assistance
• Follow up with customers to ensure complete issue resolution and satisfaction
• Maintain a positive and empathetic approach when handling customer concerns
• Promote customer loyalty through exceptional service and support

Documentation & Administrative Support

• Accurately document customer interactions using CRM software
• Maintain detailed customer records and case notes
• Process account updates, service requests, and customer information accurately
• Complete data entry and administrative tasks while maintaining confidentiality
• Ensure all customer communications comply with company policies and quality standards

Team Collaboration

• Work closely with colleagues and supervisors to resolve customer issues efficiently
• Share customer feedback to improve products, services, and internal processes
• Participate in ongoing training and coaching sessions
• Contribute to team goals focused on customer satisfaction, response times, and service quality
• Support a collaborative and customer-focused work environment

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Outstanding problem-solving and conflict resolution skills
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Comfortable using CRM software, Microsoft Office, and other customer support tools
• Positive attitude with a customer-first mindset
• Ability to work independently and as part of a team

Previous experience in Customer Support, Customer Service, Call Center, Contact Center, Client Services, Technical Support, Retail, Hospitality, Reception, or Administrative Support is preferred but not required. Comprehensive paid training is provided for motivated candidates.

Benefits

• Competitive hourly pay
• Comprehensive paid training and onboarding
• Full-time and part-time opportunities available
• Flexible scheduling options
• Career growth and internal advancement opportunities
• Supportive and collaborative team environment
• Employee recognition and performance-based incentives
• Ongoing professional development and skills training
• Paid time off and additional benefits for eligible employees

Why Join Us?

Join a company that values exceptional customer service, teamwork, and career development. As a Customer Support Representative in Wilmington, NC, you'll have the opportunity to develop valuable communication and problem-solving skills while making a meaningful impact on every customer interaction.

Apply Today

If you're looking for a rewarding Customer Support Representative job in Wilmington, NC and are passionate about helping customers while building your career, we'd love to hear from you.

Submit your resume today. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $19 - $24