What are the responsibilities and job description for the CSR - Customer Service and Sales Representative position at Blue Harbor Group Inc?
Job Summary
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while assisting with their inquiries and sales needs. Your ability to communicate effectively and analyze customer requirements will be key to ensuring a positive experience that fosters loyalty and satisfaction.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or in-person, ensuring a high level of customer support.
- Utilize computer systems for data entry and maintain accurate records of customer interactions and transactions.
- Analyze customer needs and provide appropriate solutions or product recommendations.
- Collaborate with team members to achieve sales targets and enhance overall customer experience.
- Communicate effectively with customers, addressing concerns and resolving issues in a timely manner.
Requirements
- Proficient in English; bilingual skills are a plus.
- Strong computer skills with the ability to navigate various software applications for data entry and analysis.
- Excellent phone etiquette and communication skills, both verbal and written.
- Previous experience in customer support or sales is preferred but not mandatory.
- Ability to type efficiently while engaging with customers on the phone or through other communication channels.
- A proactive attitude with strong problem-solving abilities and attention to detail.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $40,367.00 - $50,000.00 per year
Benefits:
- On-the-job training
- Professional development assistance
Ability to Commute:
- Medina, OH (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $40,367 - $50,000