What are the responsibilities and job description for the Enterprise Resources Planning Business Analyst #26361 position at Blue Chip Talent?
This role is responsible for owning and administering the ERP system and coordinating system enhancements and user training, and providing day-to-day IT support for internal employees. The ideal candidate will serve as the primary liaison between business users and third-party ERP consultants while driving continuous system improvements in a collaborative, fast-paced environment.
Job Duties
- Own and administer the ERP platform following implementation
- Gather business requirements and translate operational needs into system enhancement requests
- Coordinate ERP projects, enhancements, and implementation timelines with third-party development partners
- Train new and existing employees on ERP functionality and best practices
- Support continuous improvement initiatives by identifying opportunities to optimize business processes
- Perform configuration and functional changes while escalating larger development efforts as needed
- Configure and deploy laptops, user accounts, and other employee technology during onboarding
- Troubleshoot hardware, software, and end-user technology issues while maintaining IT inventory and equipment records
- Support conference room technology and provide general help desk assistance
Skills & Experience
Required
- Hands-on experience administering any ERP system
- Experience supporting ERP implementations, post-go-live enhancements, or ongoing system administration
- Project management or project coordination experience
- Experience gathering business requirements and documenting enhancement requests
- Experience delivering end-user training and system support
- Experience coordinating with third-party ERP consultants or software vendors
- General IT support experience, including desktop, laptop, hardware, and user account administration
- Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent professional experience
Desired
- Experience supporting small or mid-sized organizations
- Experience driving business process improvement initiatives
- Familiarity with hardware inventory management and technology asset tracking
- Experience with Microsoft 365 administration
- Experience supporting employee onboarding and IT provisioning
- Functional Business Central configuration experience without extensive custom development
- Familiarity with ticketing systems and help desk processes