What are the responsibilities and job description for the Community Manager position at Blue Castle Agency?
💼 Community Manager
📍 Ankeny, IA
💰 $57,000 – $63,000 / year base performance-based bonuses
OVERVIEW
This is an operational leadership role at a large manufactured housing community — 400 homesites. You'll directly manage the administrative and maintenance teams on-site, working in close, dotted-line collaboration with a separate sales and leasing team.
💼 WHAT YOU'LL DO
- Lead a team of on-site direct reports across a large, 400 site community — coaching, one-on-ones, and performance management
- Directly manage your administrative and maintenance staff, in close dotted-line collaboration with the sales and leasing team
- Hit monthly and quarterly targets for net operating income, occupancy, and collections
- Own your community's contribution to full occupancy — keep homes and grounds ready to show and route every prospect to the right next step
- Track and protect a positive NOI, managing vendor and staff spending closely
- Keep rent billed accurately and collected on time, executing legal notices and payment agreements when needed
- Keep curb appeal sharp across the community — manage grounds vendors and hit mystery shop standards
- Flag capital project needs and property risks to your Regional VP and coordinate vendor logistics for capital work
- Build a resident experience worth renewing — resolve tickets, keep ledgers accurate, and close out work orders within 48 hours
- Stay compliant with federal and state housing regulations, including Fair Housing standards
🤩 WHY YOU MATTER
A community this size runs on your leadership — you're the one keeping the team, the numbers, and the residents all moving in the same direction.
🎒 WHAT IT TAKES
- 3-5 years of experience in manufactured housing community management and operational leadership
- Experience managing a large community or a multi-department on-site team
- Comfortable reading and acting on NOI, occupancy, and collections numbers
- Working knowledge of Fair Housing standards and state landlord-tenant law
- Strong vendor management and follow-through on maintenance and capital projects
- A genuine resident-service mindset — you catch a problem before it becomes a complaint
- Experience partnering with a separate sales or leasing team is a plus
- Comfortable handling collections and delinquency conversations directly
🏆 THE PERKS!
- Quarterly bonus potential up to $4,500 ($18,000 annual max), tied to NOI and delinquency performance
- Comprehensive health benefits
- Generous PTO and paid holidays
- 401(k) with a 6% company match
Salary : $57,000 - $63,000