DOT Branch Merchandiser

Role Summary

A Branch Merchandiser DOT supports route sales operations by merchandising and maintaining product displays in assigned retail accounts, assisting with delivery-day execution, and following applicable DOT safety requirements while training toward a CDL (as required).

Key Responsibilities

• Merchandise products in assigned stores: stock shelves/doors/freezers, rotate inventory (FIFO), face products, and maintain attractive, compliant displays and signage.
• Keep product displays full, neat, and clean; remove damaged/expired product and promptly address out-of-stock and merchandising issues.
• Maintain positive relationships with store management and staff; communicate promotions, display opportunities, and service needs professionally.
• Accompany driver-sales personnel on route days as needed; assist with loading/unloading, verifying counts, staging product, and restocking accounts.
• Monitor inventory levels, backstock, and merchandising standards; report equipment, product, or service concerns to the Branch Manager/Sales Manager and document issues when required.
• Follow all safety, food-handling, and DOT-related requirements applicable to the role (e.g., safe driving practices, incident reporting) and complete on-the-job training toward a Class B CDL with air brake endorsement within 30 days of employment (if not already licensed).
• Other duties as assigned.

Knowledge, Skills & Abilities

• Merchandising knowledge: Ability to stock, rotate (FIFO), face product, and build/maintain clean, attractive ice cream/freezer displays that meet company standards.
• Customer service skills: Ability to maintain positive working relationships with store management and personnel and respond professionally to requests and concerns.
• Communication skills: Ability to communicate clearly and regularly with the Branch Manager and Sales Manager regarding equipment, product, inventory, or service issues.
• Time management and organization: Ability to prioritize tasks across multiple stores/accounts, work efficiently, and meet service expectations.
• Attention to detail: Ability to check for out-of-stocks, damaged product, proper rotation, and overall display cleanliness; follow written instructions and standards.
• Basic math and recordkeeping: Ability to verify counts, assist with inventory, and complete required documentation accurately.
• Safety and compliance awareness: Ability to follow safe work practices, food-handling expectations, and DOT-related requirements applicable to the role.
• Technology skills: Ability to use basic mobile/handheld devices and common applications for communication, scheduling, and reporting (training provided as needed).

Qualifications

• High school diploma or GED preferred.
• Valid driver’s license and reliable transportation.
• Safe driving record with no more than two preventable collisions or moving violations in the past three years.
• Must be at least 21 years of age to meet DOT requirements.
• CDL preferred but not required; must be able to obtain a Class B CDL with air brake endorsement within 30 days of hire (on-the-job training provided for non-CDL candidates).
• Availability to work a schedule that may vary by location, including weekends and holidays as needed.
• Dependable, personable, and able to work independently with minimal supervision.

Physical Requirements

• Standing/walking: Frequent standing and walking throughout the shift while servicing multiple retail locations.
• Bending/reaching/stooping: Frequent bending, kneeling, reaching, and twisting to stock product and build/maintain displays in freezers and on shelves.
• Lifting/carrying: Ability to lift, carry, and place product/cases up to 50 pounds (with or without reasonable accommodation).
• Pushing/pulling: Ability to push/pull loaded hand trucks, carts, or pallet jacks and maneuver products in backrooms and sales floors.
• Manual dexterity: Repetitive hand and arm motions for stocking, facing, and handling product, packaging, and tools.
• Driving/riding: Frequent driving between accounts and/or riding along on route deliveries; must be able to enter/exit vehicle and work safely around delivery equipment.
• Environmental exposure: Regular work in cold environments (freezers/coolers) and variable indoor/outdoor conditions, including heat, cold, and wet weather.

Work Environment

• Work is performed primarily in retail locations and on the road with frequent travel between accounts.
• Includes work in cold environments (freezers/coolers) and variable indoor/outdoor conditions.
• Work environment subject to change based on duties performed.

• IND

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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