What are the responsibilities and job description for the Customer Service/ Inside Sales position at Branch 47?
:30 AM – 4:00 PM – Monday-Friday Pay: $18-20/hr D.O.E.
About the Role
The Customer Service Representative supports sales and operations by delivering a high-quality customer experience from order entry through shipment. This role serves as a key liaison between customers, sales, warehouse, and vendors, ensuring accuracy, clear communication, and on-time delivery. The position directly supports revenue growth and customer satisfaction.
Key Responsibilities
Customer & Sales Support
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Serve as a primary point of contact for customer inquiries via phone and email
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Prepare and deliver accurate product quotes in support of the sales team
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Confirm customer orders and communicate estimated shipment and delivery timelines
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Provide prompt follow-up and resolution for customer requests and issues
Order Management & Coordination
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Enter, review, and process customer orders for accuracy and completeness
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Maintain order and project tracking logs to monitor status through shipment
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Coordinate with warehouse teams to ensure orders are scheduled and shipped on time
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Provide proof of delivery documentation upon request
Inventory & Vendor Support
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Place and track purchase orders with vendors as needed
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Assist with reorder planning, timing, and quantity recommendations
Cross-Functional Communication
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Communicate customer updates, pricing information, project status, and competitive insights to management
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Collaborate closely with sales, warehouse, and operations teams to support customer and business needs
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Identify opportunities to improve order accuracy, communication, and internal processes
Qualifications
Required
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1 year of experience in customer service, inside sales support, or an office-based administrative role
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Strong verbal and written communication skills
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High level of accuracy, organization, and attention to detail
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Proficiency with Microsoft Office (Outlook, Excel, Word)
Preferred
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Experience in manufacturing, construction, or distribution environments
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Experience using Microsoft Dynamics 365 (D365) or similar ERP systems
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Bilingual in English and Spanish
Why Join Us
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Stable, long-term opportunity supporting a collaborative operations and sales team
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Hands-on role with visibility across customer service, sales, and logistics
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Opportunity to develop deeper experience in inside sales, order management, and supply chain coordination
Staff Force is a Texas-based staffing agency with 23 offices across the nation as well as regional staffing agencies in Houston, Dallas, San Antonio, Austin, McAllen, Laredo, and Brownsville, and Phoenix, AZ. Founded on Texas principals, we are honest, authentic and hard-working people who go above and beyond what other staffing agencies will do for you. We believe in more than placing just anyone to fulfill a job order. We will examine our pool of candidates until we find the one that is the perfect match. We are more than a staffing agency. We work hard to develop relationships with all of our clients -- job seekers and companies alike -- providing a level of service to our clients that extends far beyond the sterile, task-oriented service company. We exist to provide our clients with the very best, most personal, friendly, and reliable personnel services.
Salary : $18 - $20