Medical Scheduler - Part Time

Medical Scheduler – Multi-Specialty Healthcare

Primary Care | Psychiatry | Wound Care

About Bliss Specialty Healthcare

Bliss Specialty Healthcare is a multi-specialty healthcare practice providing Primary Care, Psychiatric, and Wound Care services to patients throughout Florida, including patients residing in assisted living and other residential settings.

We are seeking an organized and detail-oriented Part-Time Medical Scheduler to coordinate appointments across our specialties. This position involves working closely with patients, caregivers, facilities, providers, and internal departments to ensure patients are scheduled accurately and within the appropriate timeframes.

We are looking for someone who understands medical office scheduling well enough to recognize missing information, conflicting appointments, and scheduling barriers—and follow up with the appropriate team member to resolve them.

The Medical Scheduler must have strong critical-thinking and communication skills, with the ability to manage changing schedules while maintaining accuracy and professionalism.

Key Responsibilities

• Schedule new patient appointments and follow-up visits across our Primary Care, Psychiatry, and Wound Care specialties.
• Coordinate appointments with patients, caregivers, facilities, and providers.
• Collect, verify, and update patient demographic, contact and relevant referral information in eClinicalWorks.
• Verify insurance eligibility when scheduling and coordinate with the appropriate department regarding authorization requirements or coverage concerns.
• Review provider schedules, scheduling templates, and referral information to place appointments appropriately.
• Confirm appointments and communicate cancellations, rescheduling needs, and provider changes promptly.
• Document scheduling communications, appointment changes, and specific cancellation reasons accurately.
• Maintain current patient rosters and ensure they match scheduled appointments.
• Communicate unresolved scheduling concerns to the appropriate department and follow through until addressed.
• Maintain patient confidentiality and follow HIPAA requirements at all times.
• Perform other administrative and clerical tasks

Primary Care and Psychiatry Scheduling

• Schedule new patient visits, routine follow-ups, and lab reviews.
• Coordinate appointments requested by providers, patients, caregivers, or facilities.
• Update provider and facility assignments as needed.
• Reschedule appointments following hospitalization or discharge.
• Follow provider instructions and refer visit-frequency change requests to the clinical team.

Wound Care Scheduling

• Schedule new referrals and follow-ups according to provider instructions.
• Review visit frequency, authorization dates, and approved visits.
• Coordinate with Home Health schedules and other treatments.
• Confirm patient location and availability.
• Communicate scheduling barriers promptly to the appropriate team member.

The Medical Scheduler must:

• Respond professionally to patients, caregivers, facilities, and coworkers.
• Route clinical, billing, and authorization questions to the appropriate department.
• Use designated communication channels to report scheduling updates and concerns.
• Follow up on pending appointments and unresolved requests.
• Keep patients and relevant team members informed of scheduling changes.
• Ask questions when instructions are unclear.

Experience:
- Previous experience in a medical office setting is preferred
- Familiarity with EClinicalWorks or similar software is a plus
- Knowledge of medical administrative support functions and medical office operations
- Proficiency in medical terminology and scheduling systems

Requested Skills/Abilities:
- Strong attention to detail and organizational skills
- Excellent communication skills, both verbal and written
- Strong problem-solving and critical-thinking skills.
- Ability to prioritize tasks effectively
- Proficiency in Microsoft Office
- Ability to maintain confidentiality and professionalism at all times

If you are a proactive individual with a passion for healthcare administration and exceptional customer service skills, we encourage you to apply for this Scheduler position at Bliss Specialty Healthcare Group.

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to Commute:

• Orlando, FL 32818 (Required)

Ability to Relocate:

• Orlando, FL 32818: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17