Medical Receptionist

Medical Receptionist – Multi-Specialty Healthcare

Primary Care | Psychiatry | Wound Care

About Bliss Specialty Healthcare

Bliss Specialty Healthcare is a multi-specialty healthcare practice providing Primary Care, Psychiatric, and Wound Care services to patients throughout Florida, including patients residing in assisted living and other residential settings.

We are seeking a professional, organized, and customer-focused Medical Receptionist to join our growing team. This position serves as a key point of contact for patients, caregivers, facilities, and healthcare professionals, helping ensure referrals, patient information, and requests are processed accurately and promptly.

The ideal candidate has excellent communication skills, strong attention to detail, and the ability to manage multiple requests in a fast-paced environment.

Key Responsibilities

• Answer and direct incoming calls using a multi-line phone system.
• Collect, verify, and update patient demographic, insurance, and relevant medical information in eClinicalWorks.
• Process incoming referrals and identify missing information or documentation.
• Verify insurance eligibility and assist with prior authorizations and required referrals.
• Obtain and track patient consents and other required intake paperwork.
• Scan, upload, and organize medical records and supporting documents.
• Coordinate communication with providers, facilities, specialists, and insurance companies.
• Route patient concerns, clinical requests, and scheduling needs to the appropriate staff or department.
• Document calls, requests, and follow-up actions accurately.
• Follow up on pending intake items to help prevent delays in care.
• Perform general administrative and clerical duties.
• Maintain HIPAA compliance and patient confidentiality.

Referral and Intake Coordination

• Review referrals for patient information, requested specialty, referral source, and supporting records.
• Confirm contact information for patients, caregivers, and facilities.
• Obtain missing documents and clarify incomplete or conflicting information.
• Communicate intake readiness and outstanding requirements to the appropriate department.
• Maintain accurate records of referral status and follow-up efforts.

Communication and Follow-Through

• Provide courteous and professional assistance to callers.
• Use designated communication channels to route requests correctly.
• Relay messages promptly and accurately.
• Follow up on unresolved requests and communicate barriers to the appropriate team member.
• Ask questions when instructions or information are unclear.

Knowledge, Skills and Abilities:

• High School Diploma or equivalent required.
• 2 years of clinical experience required.
• Strong knowledge of medical terminology and pharmacology.
• Strong knowledge of computerized information systems (EMR) used in business and clinical management settings.
• Demonstrate the skills and ability necessary to document patient care as dictated by the Provider.
• Strong commitment to Customer Service and Excellence in healthcare.
• Ability to communicate effectively both orally and in writing.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to Commute:

• Orlando, FL 32818 (Required)

Work Location: In person

Salary : $15 - $17