What are the responsibilities and job description for the Medical Scheduler position at CENTRAL FLORIDA FAMILY HEALTH CENTER INC?
Medical Scheduler
JOB SUMMARY
The Medical Scheduler is responsible for scheduling patient appointments by telephone within the guidelines set by True Health.
PRIMARY FUNCTIONS
- Answer incoming calls from patients who are requesting appointments.
- Schedule appointments on the computer within the guidelines set by True Health.
- Answer patient questions as needed and within the scope of responsibilities.
- Follow Customer Service guidelines as set forth by the company.
- Other responsibilities as assigned
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent
- Minimum 1 year of telephone or customer service experience
- Minimum 1 year of medical experience
KNOWLEDGE, SKILLS AND ABILITIES
- Typing/keyboarding 35 wpm
- 10-key adding machine
- Computer literacy
- Effective verbal and listening communication skills
- Ability to manage heavy call volumes
- Ability to work well independently and with others
ADDITIONAL QUALIFICATIONS
1. Bilingual a plus, but not required
RELATONSHIP REPORTING
1. Reports to the Medical Scheduling Manager
PHYSICAL REQUIREMENTS
- Ability to see and read computer screen and printed materials with or without vision aids
- Ability to sit, stand, or view a computer screen for extended periods of time
- Ability to perform repetitive hand and wrist motions for extended periods of time