Technical Customer Care Specialist

Customer Care Specialist

BlairTech – Covington, KY

BlairTech is a leading e-commerce company specializing in professionally refurbished technology. With over 20 years of experience, we are proud to be the largest Microsoft Authorized Refurbisher in the world. Our mission is to provide affordable, high-quality tech solutions while promoting sustainability through electronics reuse. Headquartered in the Cincinnati area, BlairTech is home to a team of innovative, driven individuals who are passionate about delivering exceptional products and outstanding customer service. Join us in shaping the future of refurbished technology.

We are looking for a Customer Care Specialist to join our growing team! If you're customer-service driven, organized, analytical, and have a polished and friendly personality, this could be the perfect role for you.

Why Join BlairTech?

• A fantastic opportunity to grow and refine your skills
• Your ideas and smart work will directly impact your success
• You’ll have the chance to go beyond your role and take initiative
• Your contributions will be highly visible and immediately felt
• Work in a casual, collaborative environment with great people and supportive leadership
• Family-owned and family-friendly culture

What You'll Do:

As a Customer Care Specialist, you'll be the first point of contact for BlairTech’s customers, providing expert guidance and top-tier service across a variety of platforms. You'll not only assist with order questions, but also help troubleshoot basic technical issues on laptops and desktops, helping customers feel confident in their renewed technology.

• Respond to customer inquiries via phone, email, and chat with professionalism, empathy, and clarity
• Troubleshoot common hardware and software questions related to laptops and desktops (e.g., Wi-Fi connectivity, boot errors, OS setup)
• Clearly explain product features, specifications, return procedures, and policies
• Maintain an up-to-date understanding of our current tech inventory, including desktops, laptops, and accessories
• Support customers across leading online marketplaces such as Amazon, eBay, Walmart, and our own website
• Meet or exceed customer satisfaction goals and other key performance metrics

What We’re Looking For:

• Experience in customer service or technical support, ideally with a technology product or eCommerce company
• Working knowledge of laptops and desktop computers — including familiarity with hardware, operating systems, and common user issues is a plus
• Excellent written and verbal communication skills
• Ability to juggle multiple priorities while staying detail-oriented and accurate
• A friendly, proactive problem-solver who thrives in a team environment
• Comfortable learning new tools and systems; experience with refurbished electronics or marketplaces like Amazon/eBay is a major plus

Perks & Culture:

• Relaxed dress code and positive work environment
• Real growth potential in a company that’s scaling quickly
• A mission-driven company focused on sustainability and innovation

Salary is negotiable based on experience

BlairTech LLC is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18