What are the responsibilities and job description for the Technical Customer Service Specialist position at BALLUFF INC?
Welcome to Balluff Inc.!
Balluff is a global leader in sensor technology and industrial automation. Our mission is to drive smart manufacturing forward while creating a workplace where innovation and people thrive. Join a team that values precision, quality, and continuous improvement.
Position Summary
The Technical Customer Support Specialist provides pre-sales technical support to Customers, Distributors, and Balluff Sales and Marketing personnel. This role is ideal for someone who enjoys solving real-world automation challenges, supporting a wide variety of industries, and growing into deeper product or application-level expertise.
What You’ll Do
- Provide daily technical support via phone, email, and MSTeams.
- Work efficiently within the C4C Ticket system to manage cases and customer communications.
- Deliver data sheets, user manuals, and competitive crossovers to Balluff products.
- Generate product BOMs and collaborate with Sales Operations to produce sales quotations.
- Communicate with Sales and Marketing regarding customer activity, opportunities, and potential issues.
- Utilize tools and systems to maximize productivity and customer satisfaction (Cross Reference Database, PIA, C4C, Application Reports, Technical Application Notes, Trip Reports, etc.).
- Assist with product evaluation and application testing under guidance from senior staff.
- Support the Service team with documenting customer complaints as needed.
- Suggest technical solutions and escalate issues when higher-level expertise is required.
Work Environment & Physical Requirements
- Standard office environment, primarily seated with regular computer use.
- Generally quiet with consistent temperature; may require occasional focus on detailed technical materials.
- Infrequent travel (<5% annually) may be required.
Why Join Balluff?
- Competitive pay
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for training, development, and advancement
Balluff is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualifications:What You Bring
- Two-year technical degree or coursework towards a two- or four-year technical degree.
- 0–2 years of experience in technical support, automation, industrial technology, or a similar technical environment (internships or co-op experience acceptable)
- Strong understanding of mechanical and electrical concepts; industrial control systems experience is a plus.
- Customer service and data entry experience preferred.
- Ability to thrive in a dynamic, rapidly changing environment.
- Strong prioritization, time management, and multitasking skills.
- Demonstrated ability to use databases, catalogs, datasheets, and technical documentation accurately.
- Excellent presentation, communication, and conflict resolution skills.
- Initiative, teamwork, and commitment to customer success.
- Strong analytical, troubleshooting, and hands-on problem-solving skills.
- Proficient with Microsoft Office tools.