Service / Controls Engineer

Welcome to Balluff Inc.!

Balluff is a global leader in sensor technology and industrial automation. Our mission is to drive smart manufacturing forward while creating a workplace where innovation and people thrive. Join a team that values precision, quality, and continuous improvement.

Position Summary

The Service Engineer provides after-sales technical support for Balluff products and serves as a technical expert in troubleshooting, resolving customer issues, and managing complaints. This role is based in Florence, KY and supports customers through phone, virtual, and on-site engagements while collaborating closely with internal teams to ensure timely and effective resolution of technical issues.

What You’ll Do

• Provide technical support to customers via phone, email, virtual meetings, and on-site visits.
• Act as a solutions and troubleshooting expert for both internal and external customers.
• Analyze and resolve technical issues related to Balluff products and industrial automation systems.
• Monitor and manage customer support requests using the SAP C4C ticket system.
• Identify trends, potential issues, and opportunities, and report findings to the Complaint Manager or Service Manager.
• Escalate high-impact complaints using Balluff’s formal complaint process.
• Enter and maintain accurate complaint and service data in C4C, including trip reports, application reports, visit documentation, and 4D/8D reports.
• Interface with internal development and quality assurance teams as needed.
• Deliver technical presentations and training to customers and Balluff personnel.
• Develop and maintain technical support tools such as instructions, function blocks, example code, and technical notes.
• Document technical information in the Product Information Application for future reference.

Work Environment & Physical Requirements

• Office-based role with extended periods of sitting and computer use.
• Frequent visits to customer facilities, which may require standing, walking, and carrying toolboxes or test equipment.
• Work environments may include industrial settings where hearing or eye protection is required.
• Travel required up to 20% (approximately 5-10% overnight travel), depending on customer needs.

Why Join Balluff?

• Competitive pay
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for training, development, and advancement

Balluff is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What You Bring

• Minimum of an Associate’s degree in Engineering or a related technical/industrial field (Bachelor’s preferred), or 5–7 years of equivalent experience in industrial automation, controls, or service engineering.
• 3–5 years of hands-on electronic or electrical manufacturing and troubleshooting experience.
• Minimum of 3 years of PLC programming experience required (Siemens, Rockwell, Mitsubishi, Omron).
• Experience working with industrial networks such as DeviceNet, Ethernet, Profibus, Profinet, or CC-Link preferred.
• Proven ability to troubleshoot networked automation equipment in high-pressure, machine-down situations.
• Strong organizational, time management, and follow-up skills with the ability to manage multiple priorities.
• Demonstrated ability to present technical information to customers and internal teams.
• Excellent verbal and written communication skills across all organizational levels.
• Ability to work effectively with diverse personalities and challenging situations using tact and sound judgment.
• Comfortable working in a fast-paced, changing environment while learning new products and technologies.
• Strong initiative, teamwork mindset, and commitment to customer success.
• Excellent technical documentation skills.
• Proficiency with Microsoft Office tools and SAP.
• Willingness to travel as required (up to 20%, with 5-10% estimated overnight travel).