What are the responsibilities and job description for the Workshop Manager (Gearboxes & Winches) position at BlackStar?
Workshop Manager & Technical Service Specialist – Gearboxes & Winches
Location: Ponchatoula, LA 70454
Salary: $60K – $70K Bonus | Relocation Support Available
We are seeking an experienced Workshop Manager & Technical Service Specialist to lead technical service, spare parts sales, and repair operations for drive technology products. This hands-on role combines mechanical expertise, customer support, and sales to ensure top-quality service and client satisfaction.
Key Responsibilities:
- Lead spare parts sales, claims, and repair management for gearboxes and winches.
- Provide technical consulting and customer support for drive technology products.
- Collaborate with inside sales on orders, proposals, and customer negotiations.
- Plan, coordinate, and execute on-site service operations, including assembly, inspections, and repairs.
- Troubleshoot and perform mechanical repairs both in-house and at customer locations.
- Prepare quotations, technical documentation, and customized solutions.
- Conduct customer meetings, technical inspections, and tailored sales presentations.
- Accurately document sales activity, service operations, and market trends.
- Participate in ongoing product and technical training to stay current with industry developments.
Required Qualifications:
- Hands-on experience assembling, maintaining, and repairing gearboxes and winches.
- Strong technical knowledge of mechanical systems, ideally in drive technology.
- Ability to troubleshoot and perform independent repairs on-site and in-house.
- Valid driver's license and willingness to travel frequently, including international assignments (~35%).
- Strong communication skills and a customer-oriented mindset.
- Proficient in MS Office; ERP system experience (Sage) is a plus.
Preferred Qualifications:
- Customer service or technical field service experience.
- Experience with ERP systems (Sage).
Why Join Us:
- Competitive compensation with bonus eligibility.
- Opportunity to work with advanced drive technology products.
- Hands-on role with career growth and professional development.
- Relocation support for the right candidate.
Salary : $60,000 - $70,000