What are the responsibilities and job description for the Reservations Agent position at Blackberry?
The Reservations Agent is responsible for ensuring high levels of guest satisfaction while conducting reservation calls, internet reservations, and replying to information and email requests for all Blackberry properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responsible for accepting and entering all phone/e-mail requests for reservations in a professional and timely manner following all Blackberry Farm, LLC and High Hampton policies for each reservation
- Responsible for setting traces, entering and communicating special requests to the rest of the property and checking these daily
- Knowledge of the history of Blackberry Farm, LLC properties and High Hampton, all activities offered and all other components of the guest experience and ensuring this information is correct on all websites
- Responsible for and able to reserve and sell all gift certificate and track them according to policy for Blackberry Farm, LLC properties and High Hampton
- Assist the Reservations Supervisor with reports and daily tasks as assigned
- Enter accurate demographic information into database for marketing and direct mail projects
- Ensure guest requests are fulfilled and expectations are met or exceeded
- Other duties as assigned
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
EDUCATION and EXPERIENCE
- College degree preferred but not required
- 1-2 years of experience in sales and customer service preferred
- Excellent telephone skills, typing proficiency, computer experience, and strong organizational skills required
- Experience in Property Management Systems a plus
LANGUAGE SKILLS
- Must have excellent verbal and written communication skills
- Must be able to communicate effectively with guests, managers, and team members
MATHEMATICAL SKILLS
- Basic mathematical skills and understanding of reporting, statistics, and budgets
REASONING ABILITY
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
- Must be able to sit for long periods, work extensively on the computer and phone while multi-tasking to complete daily responsibilities
- 90% computer and phone work
- Must be able to operate a company vehicle or golf cart safely
WORK ENVIRONMENT
- General Office
Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine.
A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.
From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.
Blackberry is an Equal Opportunity Employer.
