What are the responsibilities and job description for the Patient Care Coordinator position at Black Women's Mental Health Institute?
Seeking a Patient Care Coordinator to manage appointment scheduling, patient interactions, and care coordination within a medical office.
Key Responsibilities
Key Responsibilities
- Coordinate and schedule patient appointments, procedures, and follow-ups based on physician directives.
- Interact with patients, providers, and staff to provide accurate and timely information.
- Review referrals, obtain necessary documentation, and ensure proper scheduling preferences are met.
- Handle insurance authorizations, explain preoperative requirements, and assist with financial information.
- Manage patient records confidentially, process incoming communications, and maintain organized files.
- Answer calls, triage inquiries, and route messages appropriately.
- Ensure completeness of registration, demographic, and clinical paperwork before procedures.
- Operate office equipment, use scheduling systems, and troubleshoot administrative issues.
- Provide excellent customer service, communicate effectively, and work collaboratively with team members.
- High school diploma or GED; prior medical administrative experience preferred.
- Knowledge of medical terminology, insurance processes, and clinic procedures.
- Proficiency with office software, multi-line phone systems, and basic arithmetic.
- Strong communication, organizational, and problem-solving skills.
- Ability to handle stressful situations calmly, work independently, and prioritize tasks.
- Work in a well-lit, ventilated medical office setting with frequent interaction with patients and staff.
- Operate office machinery, lift files up to 20 pounds, and perform manual tasks as needed.
- Must be able to sit for extended periods, handle files, and use manual dexterity for office equipment.