What are the responsibilities and job description for the BI Help Desk Analyst position at BLACK RIVER HEALTH INC?
Black River Health has an immediate opening for a Help Desk Analyst in the Business Intelligence Department. The Help Desk Analyst provides maintenance of the computer desktop environment through the utilization of the internal Business Intelligence (BI) Information Technology (IT) Help Desk. Functions as first-level support for users of computer applications and systems. Responds to user inquiries regarding software and hardware, and perform tasks to resolve problems or obtain solutions for users. This position:
- Full-time, 80 hours per pay period, Day Shift, benefited. (Full-On-Site Required)
Essential Duties:
- Provides IT Help Desk support and resolves problems to the end user’s satisfaction.
- Monitors and responds quickly and effectively to requests received through the IT Help Desk
- Monitors Service Desk for tickets assigned to the queue and processes first-in first-out based on priority.
- Modifies configurations, utilities, software default settings, etc. for the local workstation. Performs timely workstation hardware and software upgrades as required.
- Manages computer workstation setup and deployment for new employees. Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment or software. Installs, tests, and configures new workstations, peripheral equipment and software.
Educational Qualifications:
- Minimum of three semesters completed in an accredited Information Systems associate degree program and in good standing required
- Associate’s degree in Information Systems
- Bachelor’s Degree in Information Systems, Business, Communications, or related field preferred
- 2 years of relevant technical experience preferred
Make Black River Health your home, we make transitions seamless. You will also appreciate excellent benefits, a positive and pleasant hospital environment that values teamwork, and a passionate focus on patient care. Now is your chance to join this new and exciting opening at Black River Health.
"Black River Health, Inc. is an equal employment opportunity employer functioning under an Affirmative Action Plan."