What are the responsibilities and job description for the Help Desk Support Technician position at Jobs via Dice?
Description
Client is seeking a number of detail-oriented and customer-focused IT Help Desk Technicians to support their team through a tennant migration. This role is responsible for providing technical support to end users, troubleshooting Windows operating system and Microsoft issues, supporting password resets, and ensuring excellent customer service in every interaction.
Timeline
Positions would start Jan 26th and go thorugh the end of March with the opportunity to get extended.
Shifts Needed
7am-4pm, 8-5pm, 9-6pm
Top Skills Details
Entry to Intermediate
Job Type & Location
This is a Contract position based out of Marshfield, WI.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Marshfield,WI.
Application Deadline
This position is anticipated to close on Jan 2, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client is seeking a number of detail-oriented and customer-focused IT Help Desk Technicians to support their team through a tennant migration. This role is responsible for providing technical support to end users, troubleshooting Windows operating system and Microsoft issues, supporting password resets, and ensuring excellent customer service in every interaction.
Timeline
Positions would start Jan 26th and go thorugh the end of March with the opportunity to get extended.
Shifts Needed
7am-4pm, 8-5pm, 9-6pm
Top Skills Details
- 2-3 years of Help desk support over the phone and experience documenting calls in a ticketing system.
- Experience helping end users that are having Windows 10/11 Operating Systems problems. Troubleshooting issues to the point of break-fix, identifying and resolving issues via remote help desk. MS Office Suite, as well as other MS products such as word, Office, Excel etc.
- 2-3 years of password reset and active directory experience - This includes adding/ terminating users, group policy, etc.
- Strong customer service, written and verbal communication skills and ability to support customers who are not technical.
- Provide Tier 1-2 support for Windows 10/11 operating systems, including break-fix troubleshooting and remote assistance.
- Respond to help desk calls, document issues in the ticketing system, and ensure timely resolution.
- Support end users with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.
- Perform Active Directory tasks such as adding/terminating users, managing group policies, and maintaining user accounts.
- Collaborate with IT team members to escalate complex issues when necessary.
- Deliver clear, professional communication in both written ticket documentation and verbal interactions with non-technical users.
- Maintain a customer-first approach, ensuring users feel supported and understood.
- 2-3 years of Help Desk experience supporting Windows 10/11 environments.
- Proficiency in troubleshooting operating system issues to resolution (break-fix).
- Experience with remote help desk tools and ticketing systems.
- Strong knowledge of Microsoft Office Suite and related applications.
- 2-3 years of Active Directory experience, including user account management and group policy familiarity.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
- Strong written and verbal communication skills; ability to create detailed technical documentation.
- Logical thinker with strong problem-solving abilities and empathy for end users.
Entry to Intermediate
Job Type & Location
This is a Contract position based out of Marshfield, WI.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Marshfield,WI.
Application Deadline
This position is anticipated to close on Jan 2, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25 - $30