What are the responsibilities and job description for the Customer Service & Scheduling Specialist position at Black Diamond Pest Control?
Black Diamond Pest Control is a locally owned, family-operated company committed to delivering exceptional service and building long-term relationships with both our customers and employees.
We are seeking a motivated, professional, and performance-driven Customer Service & Scheduling Specialist to join our growing team. This entry-level position includes structured training, clear performance expectations, and uncapped bonus potential for individuals who are driven to succeed.
If you are goal-oriented, competitive, and take pride in delivering an outstanding customer experience, this role offers the stability of a trusted local company combined with the accountability and energy of a performance-driven call center environment.
Responsibilities:
- Answer inbound customer calls with professionalism and enthusiasm
- Schedule services accurately and efficiently
- Support field technicians with coordination and documentation
- Identify opportunities to introduce new services or upgrade existing services when appropriate
- Meet and exceed performance metrics related to productivity and bookings
- Represent the Black Diamond brand positively on every call
This is a structured, fast-paced environment with measurable goals and clear accountability standards.
Compensation & Incentives:
- Competitive hourly base pay
- Uncapped bonus potential tied directly to new service sales and service upgrades
- Performance-based earning opportunity for motivated individuals
- Bonuses paid regularly based on completed and fulfilled services
Benefits:
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off and paid holidays
- On-the-job training and ongoing coaching
- Advancement opportunities based on performance
Ideal Candidate:
- Motivated by performance goals and earning potential
- Comfortable working in a metrics-driven environment
- Professional and confident on the phone
- Detail-oriented and organized
- Able to multitask in a fast-paced setting
- Interested in long-term growth within a stable company
Preferred (but not required):
- Customer service experience
- Call center or scheduling experience
- Multi-line phone system experience
- Sales or upselling experience
Black Diamond Pest Control is proud to provide the security of a family-owned business while maintaining high performance standards and opportunities for growth. We value accountability, teamwork, and individuals committed to continuous improvement.
If you are ready to build a career and be rewarded for performance, we encourage you to apply.
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $15