What are the responsibilities and job description for the SERVICE COORDINATOR – SCHEDULING, PARTS & CUSTOMER SUPPORT position at Ameripak?
Ameripak Inc. – La Grange, Kentucky
Full-Time | In-Person
Pay: $18.00–$26.00 per hour, depending on experience
HELP KEEP OUR SERVICE OPERATIONS MOVING
For more than 40 years, veteran-owned Ameripak Inc. has helped manufacturers and industrial companies improve their packaging operations through equipment, service, parts, and packaging solutions.
As our business continues to grow, we’re looking for an organized, dependable professional to join our team as a Service Coordinator.
This position serves as the communication and coordination hub between our customers, field technicians, suppliers, and internal departments. You’ll help keep service requests, technician schedules, replacement parts, and customer communication organized from beginning to end.
If you enjoy solving problems, managing details, working with people, and keeping things moving, this could be an excellent long-term career opportunity.
WHAT YOU’LL DO
- Receive service requests and gather the information needed to move each job forward
- Coordinate scheduling and travel details for field service technicians
- Track service jobs from the initial request through completion
- Order and track replacement parts and other required materials
- Communicate with suppliers regarding pricing, availability, and lead times
- Keep customers informed about scheduling, parts, and service-job status
- Provide technicians with work orders, customer information, documentation, and job details
- Maintain accurate service records, purchasing documents, and customer information
- Collect and organize completed technician paperwork
- Coordinate with sales, operations, and accounting as needed
- Help improve department organization, processes, and response times
WHAT WE’RE LOOKING FOR
The right person for this position will be:
- Highly organized and attentive to details
- Dependable, professional, and committed to following through
- Comfortable managing several priorities at the same time
- Friendly and confident when communicating with customers
- A strong written and verbal communicator
- Proactive and able to work independently
- Comfortable using email, spreadsheets, and business software
- Able and willing to learn our equipment, terminology, and service processes
- Interested in building a long-term career with a growing company
Previous experience in service coordination, scheduling, dispatching, customer service, purchasing, parts, logistics, or industrial operations is helpful. However, we value attitude, organization, dependability, and willingness to learn just as much as industry experience.
Mechanical or industrial-equipment knowledge is a plus, but it is not required. Training will be provided.
WHY JOIN AMERIPAK?
At Ameripak, you won’t be treated like just another employee. We’re a veteran-owned company that values teamwork, professionalism, personal responsibility, and continuous improvement.
You’ll have the opportunity to learn an important part of our business, take ownership of your responsibilities, and grow with a stable company that has served its customers for more than four decades.
COMPENSATION AND BENEFITS
- $18.00–$26.00 per hour, based on experience
- Full-time position
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
WORK LOCATION
La Grange, Kentucky – In Person
Ameripak Inc. is an equal opportunity employer.
Pay: $18.00 - $26.00 per hour
Work Location: In person
Salary : $18 - $26