What are the responsibilities and job description for the Service & Parts Coordinator position at Ameripak?
Service & Parts Coordinator
Ameripak Inc. | La Grange, Kentucky
Full-Time | In-Person
$18.00-$26.00 per hour, depending on experience
Help keep our service operation moving.
Ameripak Inc. is looking for an organized, resourceful Service & Parts Coordinator to support our service department, with a strong focus on parts sourcing, purchasing, procurement, scheduling, and customer communication.
You’ll work with customers, field technicians, suppliers, and our internal team to identify needed parts, source components, request pricing, place and track orders, coordinate service activity, and help keep jobs moving from start to finish.
Some parts are easy to find. Others may require researching manufacturers, cross-referencing components, locating alternate suppliers, and finding solutions for obsolete or hard-to-source items.
If you enjoy solving problems, tracking down answers, working with vendors, and keeping details organized, this could be a great fit.
About Ameripak
Ameripak Inc. is a veteran-owned industrial packaging company based in La Grange, Kentucky.
Since 1986, we have supported manufacturers and industrial companies with packaging equipment, field service, replacement parts, supplies, and related solutions.
What You’ll Do
- Receive customer service and parts requests
- Identify, research, and source replacement parts and components
- Request and compare supplier pricing, availability, and lead times
- Prepare and place purchase orders
- Track open orders, backorders, and shipments
- Help locate alternatives for obsolete or difficult-to-source parts
- Maintain supplier, parts, and purchasing information
- Coordinate parts shipments to customers, technicians, or job sites
- Schedule field technicians and coordinate travel when needed
- Track service jobs from initial request through completion
- Keep customers updated on parts, scheduling, and job status
- Prepare work orders, documentation, and job information for technicians
- Maintain service records and completed technician paperwork
- Coordinate with sales, operations, and accounting as needed
What We’re Looking For
The right person will be:
- Highly organized and detail-oriented
- Resourceful and comfortable researching parts and suppliers
- Dependable and committed to following through
- Able to manage multiple priorities at once
- Professional and confident communicating with customers and vendors
- Comfortable with email, spreadsheets, online research, and business software
- Willing to learn our equipment, manufacturers, and service processes
Experience in parts sourcing, purchasing, procurement, MRO, service coordination, dispatching, logistics, customer service, or industrial operations is helpful.
Mechanical or industrial equipment knowledge is a plus, but not required. Training will be provided.
Why Ameripak?
We’re a small, experienced team where people take ownership of their responsibilities and have the opportunity to make a real impact.
A part you source, an order you expedite, or a service job you help coordinate can directly affect how quickly a customer gets back into production.
For the right person, this is an opportunity to build long-term experience in service coordination, industrial parts, procurement, and vendor management with an established company.
Position Details
Pay: $18.00-$26.00 per hour, based on experience
Job Type: Full-Time
Work Location: In person
Location: La Grange, Kentucky
Ameripak Inc. is an equal opportunity employer.
Pay: $18.00 - $26.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $18 - $26