What are the responsibilities and job description for the Service Coordinator position at BK Systems, Inc.?
Job Description
Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.
BK Systems, an Altus Company, located in Pembroke, NH is looking for a Service Coordinator to join our team
The Service Coordinator is primarily responsible for ensuring the smooth coordination of field service activities, maintaining high levels of customer satisfaction, and upholding the company's commitment to service excellence and core values.
We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.
Responsibilities
- Coordinate and schedule subcontractors and service technicians at customer sites
- Input technician time daily into the system for accurate labor tracking
- Provide technicians with job schedules and scopes of work in a timely manner
- Create and manage jobs within the company's construction management software
- Generate and track purchase orders for field service technicians
- Support technicians in ordering appropriate materials for job completion
- Schedule service work to maximize labor efficiency and minimize downtime
- Adjust and reroute technician schedules as needed to accommodate changes or emergencies
- Respond to customer inquiries and provide requested service reports and documentation
- Handle incoming service calls and coordinate job scheduling with customers
- Manage and maintain the electronic job scheduling system
- Assist technicians in procuring tools and materials as necessary
- Process and submit service work order invoices promptly
Skills & Qualifications
- High School Diploma or equivalent, Bachelor's Degree preferred
- Minimum 1 year of experience in related field or industry
- Ability to prioritize and manage multiple tasks and projects while meeting deadlines.
- Highly organized with excellent attention to detail.
- Solid written and oral communication skills.
- Proficiency in computer applications, including Microsoft Word, Excel, and Outlook.
- High level of accuracy in all tasks and recordkeeping.