What are the responsibilities and job description for the Voice Network Engineer position at BizTek People, Inc. | APA International Placement Consultants?
Job Description
· Review
operational status and stability of Voice infrastructure (including SBC’s OVOC,
and relevant voice appliances) in IT environment.
· Validation
of backup activity status and research all incidents.
· Review
software patch release notes for compatibility and installation processes.
· Schedule
maintenance windows for deployments, following all change management processes.
· Install
new / rebuild existing network equipment in accordance with standards and
architected designs based on project / operational requirements.
· Administers
and monitor SBC’s and Voice transport.
· Validation
of Voice network equipment backups.
· Create
reporting as needed and present results to stakeholders.
· Performs
SIP circuit migrations / configuration / maintenance tasks.
· Assist
in on-premises cloud Genesis (call center) migrations.
· Act
as escalation point for complex and high priority customer incidents related to
Teams Calling and Genesis Call center applications.
· Respond
quickly and effectively to incidents through troubleshooting SBC software and
hardware issues.
· Provide
recommendations on system enhancements that will improve reliability and
performance of the system.
· Assist
with recommending, scheduling, and implementing system hardware and/or software
upgrades or repairs.
· Researches,
evaluates, and recommends software and hardware solutions based on business
need & anticipated growth.
· Create
knowledge articles to document software patch deployment and remediation tasks.
· Complete
emergency (zero day) patch deployments.
· Complete
moves, adds, and changes for maintenance collections and deployments.
· Monitor
and remediate patching activity across a range of maintenance schedules.
· Manage
and ensure effectiveness of our security solutions.
· Establish
and maintain regular written and in-person communications with the client and
organization's executives, decision-makers, stakeholders, department heads, and
end users regarding pertinent Patch Management activities.
· Perform
routine audits of patching activity to confirm all updates are being applied
and reported correctly.
· Participate
in routine audits to record patch levels and create reports to meet compliance.