Sr. Engineer System Protection

Job Summary
Seeking a detail-oriented and analytical Utility Revenue Specialist to support accurate and timely utility billing by identifying, investigating, and resolving billing discrepancies. This role is critical to maintaining customer satisfaction and ensuring compliance with internal policies and regulatory standards.

Key Responsibilities

• Investigate and resolve billing errors utilizing the customer information system (CSS).
  
• Process billing corrections and adjustments in compliance with company procedures and audit standards.
  
• Interpret and apply utility tariffs, billing policies, and regulatory practices.
  
• Research client billing issues as directed.
  
• Maintain detailed records of billing activities using Excel spreadsheets.
  
• Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
  
• Support various ad-hoc billing projects as needed.
  

Requirements

Requirement

• Minimum 8 years transmission system protection experience.
  
• Engineering degree from an ABET accredited college/university or high school diploma or equivalent required; bachelor’s degree in business or related field preferred.
  
• Professional Engineering (PE) license registration
  
• Proficient with the MS Office Suite including Outlook, Word, and Excel.
  
• Strong analytical and organizational skills with high attention to detail.
  
• Ability to manage deadlines effectively in a fast-paced environment
  
• Technical analyses utilizing appropriate computer modeling techniques.
  
• Time management, organizational, oral, and written communication, interpersonal, analytical, problem-solving, and decision-making skills.
  
• Proven experience in system modeling and fault analysis software (ASPEN, CAPE, ETAP, or EasyPower), and Microsoft Software Applications (Word, Excel, Power Point, and Access).
  
• Experience applying protection system engineering practices and principles in the following areas: transmission line, bus, transformer, shunt capacitor bank, reactor bank, feeder, remedial action schemes, and communication assisted protection schemes.
  
• Familiar with the application of NERC PRC standards for compliance.
  
• Strong knowledge of relay coordination studies, and development of associated protective relay settings for systems ranging from 12.47 kV to 345 kV is required. Experience with 500 kV systems is a plus.