What are the responsibilities and job description for the Program Manager – Business position at BizTek People, Inc. | APA International Placement Consultants?
Title: Program Manager – Business
Duration: 24 Months
Location: Portland, OR (Hybrid)
Job DESCRIPTION
The non-residential
Program Manager will manage assigned programs within company's business demand
response (DR) segment: Commercial Smart Thermostat and the Multi-family Water
Heaters programs. These dynamic programs program play a key role in our flexible load plan in support of Oregon’s clean energy future.
The Program Manager
role will ensure the on-going success of these programs by continuing to
develop and execute the programs’ implementation strategy and by managing both
the program and vendor performance. Successful applicants will bring DSM
business customer program management experience as well as a passion for being
a part of the team shaping the future of the company.
RESPONSABILITIES
- Market Knowledge and Program
Analysis: Serves as an expert in the target market and provides expertise
in analyzing the energy industry market to appropriately position a wide
range of programs. Maintains extensive market knowledge through key trade
publications, participation in trade organizations, and meetings/trade
shows. Develops market-driven solutions for business customers.
- Program Strategies: Leads
projects and workstreams to develop innovative, creative, and cost
effective strategies that drive the success of a variety of programs.
Ensures the vision and strategy are aligned with corporate strategy and
industry trends. As a recognized authority for small and medium business
customer segment, champions features and benefits, while also identifying
the best uses of company resources for program goals. Implements
strategies for complex customer and vendor agreements.
- Program Performance and
Evaluation: Collaborates with others to track program performance, analyze
effectiveness, and identify and evaluate enhancements or extensions.
Utilizes data-driven insights to make program enhancements and
improvements, including continuous improvements to customer experience,
tariff updates, and grid performance. Leads initiatives to enhance program
performance and adapt to the evolving landscape of innovative
technologies.
- Program Life Cycle
Management: Manages the life cycle of programs through the growth,
maturity, and decline/discontinue stages. Manages program enhancement
development and implementation while expanding program participation among
customers.
- Internal Collaboration: As a
recognized authority in program strategies, leads collaboration with
stakeholder departments in executing strategies and planning promotions.
Collaborates with internal partners for stakeholder reporting, including
regulatory, fiduciary, and grid resource planning and reporting. Develops
shared goals and metrics with operational and outreach partners.
- Customer Experience: Leads
the design and implementation of customer service processes and procedures
to ensure high-quality customer experiences. Implements changes to program
and service design to increase customer satisfaction and market adoption.
Identifies changes to a wide range of programs to increase customer
satisfaction and supports recruitment efforts by providing training and
managing the participant pipeline. May lead customer-direct support for
customers who have questions or challenges with programs or tools
associated with the program.
- Policy Planning and
Development: Supports the development of policies, practices, or
procedures related to customer programs and services. Supports regulatory
processes and stakeholder engagement on new initiatives, programs, and
services. Contributes to policies and practices that address program
compliance and ensure alignment with regulatory requirements.
- External Relations and
Communication: As a recognized authority on various program elements,
represents the company on committees and maintains relations with industry
organizations and trade organizations to ensure the company is at the
forefront of marketing opportunities. Oversees vendor performance against
scope, schedule, and budget.
Requirements
REQUIREMENTS
- What would you say is the top
priority for the worker over the first few weeks/months?: Learn internal programs, internal collaboration, ownership of program operations
(enrollment, enablement tracking, vendor coordination), build working
relationships, and support planning and execution of DR programs.
- What do you foresee being the
biggest challenge in this role? Learning internal systems and data flows
(DERMS, CIS/AMI data, program tracking, balancing strategic work (program
improvement, analytics) with day-to-day operational tasks and ad-hoc
issues during DR season.
- Is utilities experience
required? (Y/N): Yes, but only working inside a utility or alongside a
utility as a program implementor.
- Education Requirements
(Experience in Lieu of Degree): College (or 8 years of experience working
with demand response)
- Certification Requirements
(Any Preferences): CAPM Certification preferred.
- How many years of experience
are you looking for?:
- Ideally 5–7 years of relevant
experience in demand response, energy efficiency, distributed energy
resources, or program/project management.
Top 3 Must-Haves (Hard
and/or Soft Skills):
1.
Demand Response Programs Operations experience.
2.
Analytical and Data Skills
3.
Program/Project Management and Communication
Top 3 Nice-To-Haves (Hard
and/or Soft Skills)
1.
Experience with smart thermostat or water heater device based programs.
2.
Familiarity with DERMS platforms
3.
Familiarity with utility energy landscape